Be a part of it. Join the #AccelFamily

Director - Global Talent Development



People & HR
Chennai, Tamil Nadu, India
Posted on Thursday, April 18, 2024

Company Description

About Freshworks:- Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end-user. More than 50,000 companies -- from startups to public companies -- around the world use Freshworks software-as-a-service to enable a better customer experience (CRM) and employee experience (ITSM, HRSM).Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers, including American Express, Sony, Vice Media, TaylorMade, Sotheby’s, Stitchfix, OfficeMax, Multichoice, Delivery Hero, ITV, and Klarna.Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).

Job Description

Job Description

  • The ideal candidate will bring a passion for career exploration and an understanding of how to engage and motivate ICs and managers to develop their professional skills
  • Collaborate on multiyear Learning strategy with VP of Global Talent Management and peers who lead executive development and talent programs to build capabilities in high growth organization enabling us to be world class at scale.
  • Lead and grow high performing team.
  • Team-oriented leader with the ability to think strategically and creatively while having a commitment to providing excellent customer service
  • Lead global design and delivery of scalable capability building of workforce related to all core initiatives that enable a differentiated and delightful employee experience (i.e., performance enablement including career development, listening, new hire first 90 days experience) and other learning associated with organization development initiatives across our workforce.
  • Lead global design and delivery of scalable learning initiatives focused on building capabilities and accelerating development of people managers, individual contributors and early career talent.
  • Serve as senior-most Global TM team member in APMEA (which has 4K+ employees - majority working hybrid from Chennai area/office) and lead delivery of programs and initiatives in the region.
  • Partner with peers who lead functional/technical, compliance training to align and enhance overall Freshworks learning experience.
  • Maximize learning related tools and technology, and plan for future learning related technology needs.
  • Report out regularly on the efficacy and impact of initiatives.
  • Operate in an agile manner to ensure program design evolves as our organization continues to grow.


We are looking for someone who is forward-thinking, organized, and able to take initiative.

Masters degree in L&D related field

Certifications demonstrating ongoing development in field

Strong communication skills, Influencer and the ability to work with a diverse range of stakeholders, inclusive of executives

15+ years exp in related roles - including experience in technology industry and high growth/scaling orgs

Ability and interest in working both strategically and tactically

Demonstrate core CHAT cultural values

Hybrid work arrangement - already based in or willing to relocate to Chennai
Occasional local and global travel

Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.