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Senior Manager - Solutions Consulting



Utrecht, Netherlands
Posted on Wednesday, May 1, 2024

Company Description

About Freshworks

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.

Job Description

As a Senior Manager - Solution Engineering, you will be responsible for managing our Solution Engineering team in Continental Europe focused on our ITSM solutions led by Freshservice. This role could be based in Utrecht. Your day to day responsibilities will include hiring to plan, building a scalable solution engineering strategy for the relevant SE team, allocating resources to relevant territories in Continental Europe, evaluating performance on an ongoing basis and providing meaningful feedback to the team and growing the business. You will be a player coach and play a key role in developing the team and helping SEs on your team solve complex business problems for our prospective customers.

You will also partner with the Sales Leaders in these sub-regions and provide strategic insights into pipeline health, team performance, and improve win rates. Partnering with our product managers is another key area of focus and you will be responsible for evangelizing product requirements on behalf of our customers.

Your roles and responsibilities

  • Manage a solution engineering team working in a fast-paced, high growth environment.

  • As an active practitioner of solution engineering, you will roll up your sleeves to push our revenue agenda across Europe. You do this via the art of selling value, telling stories in demonstrations and painting a vision for the future.

  • As a leader of some of our fastest-growing sub-regions, you will run a velocity business and build scalable, repeatable frameworks & programmes.

  • You will play an integral role in shaping our product roadmap and champion our customer needs within Freshworks.

  • Work regularly with C level executives inside and outside the organization and be a credible source of business and technical insights in the specific domain.


  • Someone with team management experience in EX solutions.

  • Solution engineering experience in the European market especially in ITSM is highly desirable.

  • You are someone who can lead and inspire a team everyday. You are not merely tracking dashboards and reporting on deals. You are rolling up your sleeves and working side by side with SEs on your team. You lead by example, not by authority.

  • You are a professional who values excellence over outcomes and knows how to nurture and build.

  • You are a keen strategist who can build competitive playbooks and work closely with product marketing to evangelize these playbooks within our global SE org but also equally tactical to push the day to day aspects of managing teams

  • Exceptional soft skills and ability to influence within a matrixed organization.

  • Ability to work with cross-functional teams and drive meaningful outcomes.

  • A Bachelors is highly preferred and a Masters degree is nice to have, but not required.

Additional Information

These are some benefits you can expect from us in return:

  • Company funded Life & Long-Term Disability insurance
  • Learning & Reading budget of up to €1.000 per year
  • Fitness budget of up to €30 per month
  • Free yoga classes twice a week
  • Fully stocked pantry with healthy fruits, snacks, gourmet coffee, and breakfast options
  • Company Funded Employee Assistance Program (EAP) for both you and your family
  • 25 days annual Paid-Time-Off (PTO)
  • Discounted Tax Support Services

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.