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Director - Europe CX Sales



Sales & Business Development
London, UK
Posted on Wednesday, May 8, 2024

Company Description

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering affordable, quick to implement, and designed software for the end-user. More than 50,000 companies -- from startups to public companies -- worldwide use Freshworks software-as-a-service to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM).

Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk) and Freshteam (HR management system).

Job Description

This Job can be located in either London, Paris, Utrecht or Germany

As a Sales Director you set the direction and policies for regional sales activities related to new business and revenue generation, supporting customers in finding CX products, solutions, and services that best meet their needs. You are responsible for building and leading a team of Account Executives driving CX sales growth across the region. Reporting to the SVP for Europe, you will ensure the CX GTM strategy is successfully implemented across the region, delivering regional CX financial target attainment.

  • Build and lead a team of high performing Account Executives known for closing large CX deals and consistently exceeding quotas.
  • Evangelize industry trends, both internally and externally, and translate into actionable ways CX account leaders can implement Freshworks’ products or new features to drive value.
  • Execute complex sales cycles with CXOs, leveraging executive presence to access, accurately identify and understand the key buying influencers pertaining to an opportunity.
  • Cultivate executive relationships with partners, optimize partner performance through business reviews, identify additional business opportunities to expand revenue, deploy a sales approach that accelerates CX revenue growth.
  • Identify new opportunities, winning large pursuits in the CX industry, creating end to end sales lifecycle for CX deals, direct and through the field.
  • Report weekly, monthly, and quarterly cadence to all key stakeholders to facilitate understanding of customer and market conditions that delivers consistent achievement of quarterly and annual targets.
  • Ensure internal processes are followed, including team’s adherence to tracking customer and transactional information in CRM system and other sales and operational processes. Define new processes to increase overall productivity and forecast accuracy.
  • Travel to company, customer, and partner events in support of sales efforts.


About You:

Ideally, you have run Specialist Sales teams for at least 5 years and/or have a long term successful track record of selling Customer Service Solutions at leading SaaS Technology companies. You have successfully evangelized CX products with a proven track record of building teams known for closing large CX deals and consistently exceeding quotas. You are customer obsessed and have a passion for simplifying every experience to put customers back in control by offering the support they expect, in their channel of choice.

  • 15+ years of proven software sales experience with 5-10 years selling customer support software products to Customer Service/Contact Center leaders, decision makers.
  • 10+ years managing quota carrying software or technology sales account management professionals.
  • Extensive understanding of emerging customer service (CX) industry trends, including channels and conversational user interfaces, and the key players in the competitive landscape.
  • 3-year university degree required (Bachelor’s).
  • Preferred: Experience leading a team of specialized account executives as a specialist sales organization interfacing with geographic hunting teams focused on a multiproduct portfolio.

Additional Information

  • Enhanced Paid-Time-Off with an additional day for the 1st 5 years of service
  • Company funded Accidental Death & Long-Term Disability (WGA/WIA) insurance
  • Learning & Reading budget of up to €1.000 per year
  • Fitness budget of up to €30 per month
  • Free yoga classes twice a week
  • 25 days annual Paid-Time-Off (PTO)
  • Company Funded Employee Assistance Program (EAP) for both you and your family
  • Discounted Tax Support Services

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.