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Lead - Business System Services (Workday System Specialist)



Chennai, Tamil Nadu, India
Posted on Friday, May 10, 2024

Company Description

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.

Job Description

  • Manage the Workday system for Talent and compensation review process, from planning to execution and analysis. This includes setting up review processes, organizing events, and managing statements to make sure everything runs smoothly.
  • As a Workday Compensation module expert setup and improve features like bonus options, compensation matrices, and review processes. Make sure these features match our compensation goals and follow the rules.
  • Configure and customize performance management processes, enabling self-evaluations, additional reviewer and manager evaluations, and setting review content. Ensure that performance review processes are designed to meet the unique needs of our organization and support continuous feedback and development.
  • Leverage Workday reporting capabilities to provide actionable insights to stakeholders at all levels of the organization. Creating reports to track performance review statuses, evaluate team performance, support data based decisions through reports for Compensation processes.
  • Problem solving mindset with out-of-the-box thinking to deliver solutions to business problems. Integrated IT focussed thinking for delivering solutions that are scalable and user-friendly.
  • Work with our HR team and other stakeholders to understand their needs. Give advice and support to make sure their system needs are satisfied.
  • Stay updated on Workday changes and industry trends. Look for ways to improve the system and make it easier for users.


  • Hands on experience (6+ years) as a Workday Compensation and Talent Functional consultant or similar role, with a focus on configuring and managing compensation and talent processes.
  • Good communication skills to work with different teams and stakeholders.
  • Experience with project management and having worked in implementation, enhancements and support projects.

Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.