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Lead - Sales



Sales & Business Development
Jersey City, NJ, USA
Posted on Thursday, May 16, 2024

Company Description

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.

Job Description

Please note this is a hybrid role that requires an in-office presence 3 days/week (Tuesday-Thursday) from our office in New York, NY.

This position will be a part of the Core and Key Enterprise sales organization, that focuses on organizations with 500-5k employees. This is not a management position and is an individual contributor role.

  • Sell the entire Freshworks suite of products to "new logo" customers in your territory

  • Tier your accounts and prospect into them alongside your BDR, via tailored and relevant outreach campaigns (social, email and cold calling)

  • Build, develop and manage your sales pipeline

  • Lead and communicate effectively with other departments such as business development, marketing and pre-sales throughout the sales process

  • Travel to customer locations and marketing events as needed

  • Commit to continuous improvement and constant learning



  • Minimum 6 years experience managing complex "lead to close" sales cycles; preferably in a high-velocity software sales environment with a focus on acquisition of new customers (Hunter role)

  • Experienced in Value Selling and other key sales methodologies (Sandler, Challenger Sale, BASHO, etc.)

  • Domain knowledge in the field of SaaS, CSM, CRM or ITSM is highly desirable

  • Consistent overachievement of sales goals in a geographic territory selling complex software solutions

  • Customer-oriented, extraordinary communication skills, high curiosity and an eagerness to learn are must-have traits

  • 4-year university degree required (Bachelor's)

Additional Information

New Jersey Pay Range: $203,800—$331,200 comprising an annual salary and incentive compensation.

Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. Bonus/equity may be available.

Freshworks Benefits: Freshworks offers multiple options for medical, dental, vision, disability and life insurance. Flexible time off (plus paid US holidays), commuter benefits (attached to a flexible spending account) and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.