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Associate - IT Engineering Services



Chennai, Tamil Nadu, India
Posted on Tuesday, May 21, 2024

Company Description

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.

Job Description

As a Software Engineer, you will be a part of an Engineering team which implements multi-tier (DB, services, web and Custom Apps) software applications. You will get involved in development, testing, bug fixing and enhancing existing systems when needed. In your agile team, you will closely work with engineers, BSAs, QA and operations teams, and develop solutions that meet business requirements. You will spend most of your time developing clean code with limited abstraction. You will also implement and support compliance with Freshworks compliance and information security processes.


1-3 years of prior experience
Good understanding of OOPS
Good knowledge of any object-oriented Programming Language like Python or Java.
Knowledge of SDLC (Software Development Lifecycle)
Solid problem-solving skills
Experience with hands-on programming
Good knowledge in data structures and algorithms

Good to Have:

Experience with Web Frameworks like Django
Knowledge of Integration Platforms
Experience troubleshooting in a SaaS environment with an assertive deployment schedule

Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.