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Senior Manager - Business Systems Services



Bengaluru, Karnataka, India
Posted on Tuesday, May 21, 2024

Company Description

About Freshworks

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.

Job Description

Freshworks is seeking a skilled and experienced IT Senior Manager to lead our Core Finance team with a specific focus on Record-to-Report (RTR) and Procure-to-Pay (PTP) processes. In this role, you will be instrumental in leveraging technology solutions to optimize financial operations, ensure data integrity, and drive efficiency across RTR and PTP functions.


  1. Strategic Technology Leadership: Provide strategic direction and leadership in leveraging IT solutions to enhance RTR and PTP processes. Collaborate with finance and IT teams to align technology initiatives with business objectives.

  2. Systems Optimization: Evaluate, implement, and optimize finance systems, including ERP platforms and other relevant software, to support RTR and PTP activities. Identify opportunities for automation, integration, and process improvements.

  3. Data Integrity and Governance: Establish and maintain robust data governance frameworks to ensure the accuracy, integrity, and security of financial data. Implement controls and protocols to mitigate risks and comply with regulatory requirements.

  4. Process Efficiency: Streamline RTR and PTP workflows through the implementation of technology-enabled solutions. Identify bottlenecks, inefficiencies, and opportunities for optimization, and lead initiatives to drive continuous improvement.

  5. Cross-functional Collaboration: Collaborate closely with finance, IT, and other stakeholders to understand business requirements, address technical challenges, and deliver effective solutions. Build strong relationships and foster a culture of collaboration and innovation.

  6. Change Management: Lead change management efforts related to the implementation of new technology solutions and process changes. Provide guidance, training, and support to finance and operational teams to ensure successful adoption.

  7. Vendor Management: Manage relationships with IT vendors and service providers, ensuring the effective delivery of solutions and services. Monitor vendor performance, negotiate contracts, and drive value optimization initiatives.

  8. Compliance and Audit Support: Ensure compliance with regulatory requirements and internal policies related to RTR and PTP processes. Support internal and external audits by providing accurate and timely information and facilitating audit activities.


  1. Bachelor's degree in Information Technology, Computer Science, Finance, or related field. MBA preferred.

  2. Proven experience (15 years) in IT leadership roles with a focus on finance systems and processes, preferably in a technology or SaaS company.

  3. Strong understanding of finance principles and processes, particularly RTR and PTP.

  4. Proficiency in ERP systems (e.g., NetSuite), financial reporting tools, and related technologies.

  5. Excellent leadership, communication, and interpersonal skills, with the ability to influence and collaborate effectively across departments and levels of the organization.

  6. Analytical mindset with a focus on problem-solving and continuous improvement.

  7. Project management experience, with the ability to lead complex technology projects from initiation to completion.

  8. Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.

Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.