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Analyst - Sales Commission



IT, Sales & Business Development
Bengaluru, Karnataka, India
Posted on Thursday, May 30, 2024

Company Description

About Freshworks

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 65,000 companies -- from startups to public companies -- around the world use Freshworks software-as-a-service to enable a better customer experience (CRM) and employee experience (ITSM, HRSM).
Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 65,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media. Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).
Freshworks has received numerous accolades including 2019 Startup of the Year form Economic Times, #16 ranking on the Forbes’ Cloud 100 list and #22 on the Battery Ventures/Glassdoor Best Places to Work in 2020. Our suite of products has also been recognized by analysts including the Gartner Magic Quadrants for CRM Customer Engagement, IT Service Management and Sales Force Automation.While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation. Freshworks is a publicly traded company NASDAQ: FRSH.

Job Description

The Sales Compensation Analyst will report into the Manager of Sales
Finance and will be responsible for deriving the commissions for direct,
indirect and overlay sales roles on a global level; including channel

Key Deliverables

Manage the monthly commission process in xactly Incent,
including timely electronic distribution of plan Document and
tracking acceptance, maintaining quota, hierarchy/rollup ensuring
Xactly commissions calculations comply with the plan, managing
exception requests and data validation.
Testing of commission system to ensure commissions calculate
correctly for the changes in the Plan and compensation structure.
Provide ongoing training for new and existing sales field and sales
management on Xactly software and commission processes.
Assist in onboarding new hires, promotions, and terminations in
Prepare system uploads, calculate, and reconcile the commissions
Act as Point of Contact for all commissions related questions and
provide thorough and timely answers to the sales and sales
management teams.
Effective communicator who can take complex logic and scenarios
and describe them simply and clearly to internal sales users.
Assist in preparing and analysing monthly or quarterly reports and
presentations on the sales performance.
Create and maintain documentation to effectively manage all sales
commission processes.
Provide cross-functional support regarding commissions related
inquiries and requests.
Ensure compliance across the process and provide support for audit
Ad Hoc projects and requests, as needed


1-3 years of proven work experience in sales commission &
incentive process in software/ITES organizations
Strong MS Excel and Google docs skills and experience
Experience with sales compensation tools/software

Excellent analytical skills along with the ability to create and present
detailed reports.
Ability to accurately process numerical data.
Experience interpreting data analytics to derive business insight and
drive business value.
High level of integrity where personal and professional values are
aligned with the company’s mission, vision, and leadership
Bachelor’s degree in finance or Operations
SaaS experience is a plus

Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.