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Lead - Partner Enablement



Chennai, Tamil Nadu, India
Posted on Monday, June 3, 2024

Company Description

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).
Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.
Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.

Job Description

Position Overview:

The Professional Services Sales Enablement lead will work across both the Freshworks revenue enablement group and Partner Delivery Enablement group of Freshworks. They will be responsible for projects and programs from strategy to execution. This person will develop and deliver effective enablement programs, collaborate with stakeholders and deliver training to the Professional Services Team. The ideal candidate will have a strong track record of success in sales, product and technical enablement, with experience in delivering training, developing content, and collaborating both inside and outside teams. Additionally, the ideal candidate will have extremely strong delivery skills, both in-person and virtually, as well as the ability to think strategically and develop innovative solutions to improve sales performance for the Professional service team. This individual will have the business acumen to think both strategically and tactically to drive outcomes. They will build relationships with peers and influence future process improvements to delivery enablement programs more effectively..

Key Responsibilities:

  • Develop and deliver engaging and informative sales training programs that align with the overall sales strategy and goals.

  • Regularly communicate with the Professional Svs team, delivery, to gather feedback, assess needs, and ensure the sales enablement program meets the evolving requirements of the sales team.

  • Collaborate with marketing, product, partner enablement and partner delivery teams to create high-quality sales collateral, presentations, and playbooks that effectively communicate product value propositions and sales messaging.

  • Work closely with Proserv sales leadership to identify training needs and develop customized training plans for sales teams.

  • Provide ongoing support and resources to the Proserve sales team, ensuring they are equipped to reinforce best practices, drive team performance, and address individual development needs.



  • Bachelor’s degree in business, marketing, or a related field; additional certifications in training and development are a plus.

  • 5+ years of combined experience in enablement and sales, preferably in a technology or SaaS company.

  • Extremely strong delivery skills, both in-person and virtually

  • Excellent communication and interpersonal skills

  • Ability to stay organized and manage multiple projects simultaneously

  • Strong analytical and problem-solving skills

  • Ability to work independently and collaboratively in a fast-paced environment.

  • A proactive and adaptable mindset with a commitment to continuous improvement.

Additional Information

All your information will be kept confidential according to EEO guidelines.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.