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Solution Engineer

Freshworks

Freshworks

Chennai, Tamil Nadu, India
Posted on Friday, June 7, 2024

Company Description

About Freshworks

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies -- from startups to public companies -- around the world use Freshworks software-as-a-service to enable a better customer experience (CRM) and employee experience (ITSM, HRSM).
Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.

Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).
Freshworks has received numerous accolades including 2019 Startup of the Year form Economic Times, #16 ranking on the Forbes’ Cloud 100 list and #22 on the Battery Ventures/Glassdoor Best Places to Work in 2020. Our suite of products has also been recognized by analysts including the Gartner Magic Quadrants for CRM Customer Engagement, IT Service Management and Sales Force Automation.

While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation.
Freshworks has raised over $400 million in capital and is funded by Accel, CapitalG, Sequoia Capital and Tiger Global Management. More information is available at www.Freshworks.com.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business.

Job Description

Solution Engineer – Freshworks

Job responsibilities:

  • Work with our regional sales teams to convert prospects to customers
  • Prepare and deliver bespoke technical product demonstrations at client meetings, webinars and customers events using storylines that resonate with the target audience
  • Deliver product messaging to highlight Freshworks' value proposition through whiteboard and slide presentations, proof of concept management and RFP response documents
  • Respond to various functional and technical customers questions and requirements
  • Collect, assess and convey different customer requirements to central product management
  • Become an advocate for our brand and actively promote our product solutions and services to prospects, potential and existing customers, and partners
  • Collaborate with internal organizations (including sales, product management, and client services) to achieve sales goals

Qualification:

  • Minimum 3 years in Solution Engineering or in any technical role is a plus.
  • Excellent soft skills and presentation skills are a must for this role. You will rely on the skills every single day!
  • You should be capable of working on a cross-functional team to solve business & tech problems.
  • You must possess solid verbal, written, presentation and interpersonal communication skills.
  • You will work on multiple deals every month. Proven time management skills in a dynamic sales environment will come in really handy!
  • A Bachelor’s degree is required. B.S. in Information Systems or Computer Science is nice to have.
  • We’re looking for highly driven individuals with an execution focus and a strong sense of urgency.
  • Prior knowledge on SaaS is an Advantage, however, if you are a fast-learner, this isn't a problem
  • Flexible to work in any of the shifts

Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.