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Lead - Account Manager

Freshworks

Freshworks

Sales & Business Development
London, UK
Posted on Tuesday, June 11, 2024

Company Description

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.

Job Description

This is an Individual Contributor (IC) role. As a Lead - Account Manager at Freshworks, you’ll be responsible for driving sales into existing defined accounts in the UK and Ireland region. Your accounts will all have strategic importance to the growth of the region. You will collaborate with teams across Freshworks to manage all aspects of the sales process including business development, lead management, qualification, evaluation, and closing. You will advocate multiple Freshworks product lines and as a brand ambassador, you will champion our innovative Software-as-a-Service products to make organisations more productive, efficient and customer-oriented.

Your Role and Responsibilities:

  • Along with your manager, define and execute plans for your accounts, and then exceed your sales goals through stakeholder mapping, prospecting, qualifying, and closing opportunities
  • Develop and manage your sales pipeline, by assessing and moving many activities simultaneously
  • Grow, manage and track customer contact and install base within your accounts
  • Act as a guide and strategic partner to your accounts by becoming intimately knowledgeable about their key business challenges
  • Partner closely with Customers Success Managers on your accounts in ‘Pod’ structure with a focus on both retention and growth of customer portfolio. Leverage insight and product adoption knowledge shared by CSMs to target growth opportunities in your accounts
  • Use resources effectively, including MRE, SDR, Pre-Sales, Support, Project Managers and Product Marketing Managers to meet your sales goals
  • Provide regular reporting of pipeline and forecasting
  • Keep abreast of competition, competitive issues and products
  • Participate in team-building and company-growth activities including strategy setting, sales training, marketing efforts and customer care
  • Travel to customer locations in support of sales efforts as and when required

Qualifications

  • 3-5 years of sales experience; preferably in an Account Manager role in a high-velocity software sales environment. Domain knowledge in the field of SaaS, CSM, CRM or ITSM is advantageous
  • You have a desire, even an obsession, to bring new teams into the Freshworks world to maximize revenue.
  • Showed consistent overachievement of sales goals in a large geographic territory selling a technical product
  • Highly driven individual with an execution focus and a strong sense of urgency and a belief in the Freshworks mission. Able to go beyond relationship management
  • Customer-oriented, extraordinary communication skills, eagerness to learn and consultancy skills in order to understand our customers and to best support them
  • Willing to go the extra mile with a strong work ethic; self-directed and resourceful
  • Fluency in English is required

Additional Information

These are some benefits you can expect from us in return:

  • Company funded Life & Long-Term Disability insurance
  • Learning & Reading budget of up to £1,000 per year
  • Fitness budget of up to £30 per month
  • Free yoga classes twice a week
  • Cycle to work Scheme
  • Company Funded Employee Assistance Program (EAP) for both you and your family
  • 25 days annual Paid-Time-Off (PTO)
  • Discounted Tax Support Services

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.