Company Description

About Freshworks

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies -- from startups to public companies -- around the world use Freshworks software-as-a-service to enable a better customer experience (CRM) and employee experience (ITSM, HRSM).

Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.

Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).

Freshworks has received numerous accolades including 2019 Startup of the Year form Economic Times, #16 ranking on the Forbes’ Cloud 100 list and #22 on the Battery Ventures/Glassdoor Best Places to Work in 2020. Our suite of products has also been recognized by analysts including the Gartner Magic Quadrants for CRM Customer Engagement, IT Service Management and Sales Force Automation.

While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation. Freshworks has raised over $400 million in capital and is funded by Accel, CapitalG, Sequoia Capital and Tiger Global Management. More information is available at www.Freshworks.com.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business.

Job Description

We seek an experienced and strategic Director of the Deals Desk to lead and enhance our deal management processes. The ideal candidate will possess a strong understanding of deal structuring, pricing strategies, and sales operations. As the Director of Deals Desk, you will work closely with regional sales leaders based out of India, ANZ and APMEA, ensuring the seamless execution of deals.

Key Responsibilities:

• Lead the regional Deals Desk team in managing the end-to-end deal process, including pricing, approvals, and contract negotiations.

• Collaborate intensively with regional sales leaders to amplify their efforts and guarantee the seamless execution of high-impact deals.

• Lead the development of a best-in-class Deals Desk team by implementing rigorous training programs, fostering a culture of continuous improvement, and leveraging innovative tools and methodologies to enhance performance and efficiency.

• Foster strong relationships with Sales, Billing, Legal, and other departments to streamline deal workflows.

• Guide deal structuring, pricing models, and contract terms to maximize revenue and margin.

• Ensure compliance with company policies and regulatory requirements in all deal activities.

• Mentor and develop the Deals Desk team, promoting a culture of excellence and accountability.

• We have a proven track record of managing, negotiating, and closing complex deals, driving revenue and margin growth.

• Strong expertise in pricing strategies, financial analysis, and contract negotiation.

• Effective leadership and team management skills, with the ability to inspire and motivate teams.

• Analytical and strategic thinking abilities, with attention to detail and a drive for excellence.

• Strong communication and interpersonal skills, with the ability to influence and build relationships with stakeholders at all levels.

• Proficiency in deal management software (e.g., DealHub, Salesforce).

• Adaptable and able to thrive in a fast-paced, dynamic environment while managing multiple priorities.

• Innovative thinking and problem-solving skills, with a track record of implementing successful solutions in deal management processes.

Qualifications

Qualifications:

• A bachelor’s degree in business, finance, or a related field; an MBA or advanced degree is preferred.

• Minimum of 7 years of experience in deal desk management or a comparable role, with at least five years in a leadership position.

Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.