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Lead Data Scientist

Freshworks

Freshworks

Data Science
Bengaluru, Karnataka, India
Posted on Friday, June 21, 2024

Company Description

About Freshworks

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies -- from startups to public companies -- around the world use Freshworks software-as-a-service to enable a better customer experience ]CRM) and employee experience (ITSM, HRSM). Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.

Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system). Freshworks has received numerous accolades including 2019 Startup of the Year form Economic Times, #16 ranking on the Forbes’ Cloud 100 list and #22 on the Battery Ventures/Glassdoor Best Places to Work in 2020. Our suite of products has also been recognized by analysts including the Gartner Magic Quadrants for CRM Customer Engagement, IT Service Management and Sales Force Automation.

While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation. Freshworks has raised over $400 million in capital and is funded by Accel, CapitalG, Sequoia Capital and Tiger Global Management. More information is available at www.Freshworks.com.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business.

Job Description

Overview of the Role: About the role: As a Data Scientist at Freshworks, you will help identify the right business problems that will be more effectively solved with Machine Learning techniques. Then you will apply your algorithmic and statistical skills, knowledge of ML techniques, grasp of fundamental Math, and familiarity with big data to solve the problem in the simplest possible way. Responsibilities Collaborate with product and business teams to understand all aspects of the problem Define the right target metrics that best represent the end-user value Apply knowledge of ML, statistics, and advanced mathematics to conceptualize, experiment and design an intelligent system Work with engineers to build the system end-to-end including Big Data pipelines and ensure the serving system is scalable and highly performant. Qualifications A Bachelor’s degree or a higher degree in Computer Science, Statistics, Mathematics or a related field. Strong problem-solving and programming skills with a deep understanding of data structures and algorithms. Solid understanding of mathematical underpinnings behind Machine Learning algorithms and proficiency in probability, statistics, linear algebra, calculus, and optimization. Experience with NLP, Distributed Systems, large scale computing, Big Data technologies like Hadoop and Spark are plus.

Qualifications

Scaling up of models created by Data Scientist; Data Structure, Algorithms; Database concepts; JVM/Python; Machine learning algorithms

Additional Information

All your information will be kept confidential according to EEO guidelines.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.