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Principal engineer (Technical Architect Leader)



Chennai, Tamil Nadu, India
Posted on Friday, June 21, 2024

Company Description

About Freshworks

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.

Job Description

Overview of the Role

Freshworks seeks a self-motivated senior engineer to work alongside multidisciplinary teams that build and scale our products. As an architect, you will establish and drive the engineering standards and benchmarks the teams you work with will live up to. You will own and elegantly solve the most challenging problems for your teams. You will lead by example and demonstrate with your work ethic and disciplines exactly how great engineers bring value every single day to a growing organisation like ours. Young, enthusiastic engineers will look up to you for everyday guidance and mentorship, and will find it a joy working alongside you.


· As a software architect, design, document, deliver the most elegant, practical solutions to challenging engineering problems

· As an experienced engineer, identify and help prioritise the most critical technical debt alongside solutions and iterative plans to chip away at the debt

· As a persistent student, stay abreast with the latest technological advancements and find opportunities to find timely alignments with our internal needs

· As a senior programmer, establish a high bar for writing maintainable software through your own coding efforts, code reviews, and code sanity standards integrated into the CI pipelines.

· As a mentor, provide timely assistance and guidance to our inspired, young engineers as they attempt to crack a variety of engineering problems.

· As a visionary, aspire to achieve and define the next generation in technical and engineering standards

· As a collaborator, work with cross-functional teams of your own and across teams and products for critical projects

· As an ace troubleshooter, take on the most critical and challenging problems occurring in production and help analyse and solve them, while identifying preventive measures

· As a customer champion, internalise the customer’s expectations and bring a customer focus to all engineering design and implementation you own


· Education: Bachelor's Degree in technical field OR equivalent work experience

· Experience developing software in a commercial software product development environment

· Experience working with cross-functional teams

· A polyglot in programming languages with the ability to learn new technologies as the need arises

· Experience building and maintaining software for scale

· Clear spoken and written communication

· Accomplished record of bringing significant value as an individual contributor


Data Structures,Algorithms, Code review, Design, Database, Scale, hands-on programming, CS Fundamentals, System Design, working with cross-functional teams, Experience building and maintaining software for scale, Designing or developing the product from scratch +Team management, Program management, Manage Hiring, Roadmap.

Additional Information

All your information will be kept confidential according to EEO guidelines.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.