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Senior Manager - People Analytics



People & HR, Data Science
Bengaluru, Karnataka, India
Posted on Thursday, June 27, 2024

Company Description

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.

Job Description

About the Role:

The HR Analytics Senior Manager will lead the development, implementation, and management of data-driven HR strategies and initiatives to optimize organizational performance and employee engagement. This role will involve leveraging advanced analytics tools and methodologies, including Power BI and Workday reporting, to provide insights into workforce trends, talent acquisition, retention, diversity, compensation, and performance management.


  • Lead the design and implementation of HR analytics initiatives aligned with organizational goals and objectives.
  • Collaborate with HR business partners and key stakeholders to identify analytical needs and develop solutions to address them.
  • Develop and maintain HR metrics and dashboards using Power BI and Workday reporting tools to track key performance indicators and provide actionable insights to stakeholders.
  • Conduct advanced statistical analysis and predictive modeling to identify trends, patterns, and opportunities for improvement in HR processes and practices.
  • Partner with IT and other relevant departments to ensure data integrity, accuracy, and accessibility across HR systems and platforms, including Workday.
  • Stay updated on industry best practices, emerging trends, and new technologies in HR analytics, including Power BI and Workday reporting, and make recommendations for continuous improvement.
  • Present findings, recommendations, and insights to senior leadership and key stakeholders in a clear and compelling manner.


  • Bachelor's degree in Human Resources, Statistics, Analytics, or a related field.
  • Minimum of 10 years of experience in HR analytics or a related field, with a proven track record of leading analytical projects and teams.
  • Proficiency in Power BI and Workday reporting tools for creating and analyzing HR data visualizations and reports.
  • Strong understanding of HR processes and practices, including talent management, workforce planning, and employee engagement.
  • Excellent communication and presentation skills, with the ability to translate complex data into actionable insights for non-technical stakeholders.
  • Demonstrated leadership and project management skills, with the ability to prioritize and manage multiple tasks simultaneously.
  • Experience working with HRIS (Human Resources Information Systems) and other HR technology platforms is a plus.

Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.