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Lead, HR Operations



People & HR, Operations
Denver, CO, USA
Posted on Friday, June 28, 2024

Company Description

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.

Please note this role is based in Denver, CO and will require an in-office presence.

Job Description

We are seeking an experienced HR/Benefits Operations professional who is customer-focused, self-motivated and possesses an innate ability to establish strong working relationships at all levels within the organization. The successful candidate must have a learning mindset, agility in a fast-paced technology company, must be customer service driven, problem solving, and have a positive attitude.

Essential Functions and Responsibilities:

  • Triage employee requests, completing and/or assigning as appropriate

  • Find effective solutions to problems or escalate them to the appropriate representatives

  • Provide courteous customer service by answering questions that relate employee information, resolving discrepancies and/or clarifying procedures for employees, supervisors, managers, and others

  • Administer employee benefits programs, including health care, dental, vision, disability, life insurance, and retirement plans, including billing reconciliation

  • Provide information and guidance to employees and managers related to state, federal, and company sponsored leave benefits

  • Partner with payroll, commissions team, and vendors to coordinate supplemental pay as per company policy

  • Review and approve life events and monitor and resolve any all carrier connection issues

  • Conduct HR data audits & prepare HR reports as needed

  • Conduct new hire/benefits orientation for incoming employee new hires

  • Assist and process the employees’ life cycle with onboarding, off-boarding, and leave administration


  • Solid understanding of US employment law, HR principles, compensation, and benefits

  • Advanced knowledge of federal and state leave laws, Family Medical Leave Act (FMLA), Americans with Disability Act (ADA) and State Paid Family Medical Leaves (PFML)

  • Demonstrated ability to handle confidential information with great sensitivity

  • High self-initiative, roll up your sleeves results-oriented mindset

  • Very organized with impeccable attention to detail, and excellent written and verbal communications skills

  • Versatility, flexibility, and the ability to work within a constantly changing environment

  • The ability to serve multiple customers and manage a wide variety of tasks

  • Ability to work with global stakeholders and navigate scheduling between various time zones

  • Skilled in the operation of a MAC/PC, and familiar with Google applications, and MS Office Suites (Word, Excel, PowerPoint)

  • 6+ years of experience in Human Resources

  • Bachelor’s degree and/or related experience required

Additional Information

The annual OTE range for this position is $101,400-164,700.

Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. Bonus/equity may be available.

All your information will be kept confidential according to EEO guidelines.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.