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Lead - Strategic Sourcing ( Indirect sourcing )



Chennai, Tamil Nadu, India
Posted on Friday, June 28, 2024

Company Description

About Freshworks

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.

Job Description

Maintain contracts in contracts repository: updated with parent -child
linkage, meta data, validate executed contracts. Identify and tracks
issues, coordinate and track remediation action with global SS team,
vendor, risk teams and business stake holders till closure.

Support and execute efficient processes:

I. To support locating and understanding how to upload manage and
retrieve documentation across internal tools.
II. Support ad-hoc projects on contract management and
administration – transition to new tool etc.
III. Exposure to ERP tools, preferably Coupa: including all modules of
procure to pay cycle from vendor set-up to payment process.
IV. Exposure to procure to pay cycle, purchase order/contract
processing, data analysis and reporting catalogue management and
vendor management.
V. Deep understanding of contract review process, contract templates
and contract clauses especially master agreement, NDA’s,
amendments etc.
Review basic contractual documents (PO, work orders, service orders)
from a contractual and commercial perceptive to ensure compliance with
company policies and practices.
Experience working with globally distributed internal and external teams.
Collaborates XFN teams to meet the objective, business controls and
compliance requirements.
Review of contracts from a commercial perspective, to ensure value for
money and reduced risk for the organisation.
Negotiate cost structure across multiple spend categories to drive savings
and avoidance for the organisation.
Contributing to the creation and maintenance of spend category
Manage and support the vendor relationship, contract and high-level
sourcing of top spend categories where the products, services or vendors
are used across multiple sites or business units.
Be process driven and project focused with ability to prioritise and get
projects completed in set timeframe.
Prioritize workload under direction of your line manager to meet the
changing demands of the business and the market


  • BA/BS degree
  • 5+ years of related experience
  • Experience with Netsuite & Coupa (or other ERP systems)
  • Experience working with contract documents such as Statements of Work, Master Service Agreements, Amendments etc
  • Ability to take initiative, work flexibly, and collaborate with cross functional partners
  • Goal oriented team player
  • Ability to see the big picture and work with a team to prioritize requests
  • Strong customer service focus, written and verbal communication skills, and attention to detail
  • Ability to learn quickly in a dynamic environment
  • Ability to provide support to global teams and collaborate across time zones

Additional Information

Join our team and be a catalyst for our continued success in shaping the future of Freshworks.. Apply now to embark on an exciting journey with us!

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.