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Employment Counsel



Bengaluru, Karnataka, India
Posted on Friday, June 28, 2024

Company Description

About Freshworks

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).
Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.
Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.

Job Description

Freshworks is seeking a hands-on, sharp and experienced Employment Counsel to join our legal team to provide practical and clear legal advice on a broad range of personnel-related topics for India region. You will be a member of our legal team and will work closely with our internal clients including Human Resources, Finance and business stakeholders. We are looking for a thoughtful, creative and collaborative individual, who will thrive in a fast-paced, dynamic, and intellectually challenging work environment.

You will provide legal advice on a broad range of HR related matters including recruiting, onboarding, performance management, benefits, leaves of absence, retrenchments, exits or transfers and other HR-related legal issues. Duties will include drafting, revising and providing advice regarding employment-related agreements and law (including templates for offer letters, employment contracts, confidentiality and intellectual property agreements, and separation agreements).

  • Provide advice to the HR team on pre-hiring compliance matters such as registration and licenses, employment type, immigration or background verifications.
  • Provide legal guidelines and support regarding the company’s contract workforce and agency workers.
  • Manage personnel-related investigations and disputes, including providing oversight and advice to HR teams.
  • Help ensure compliance with anti-harassment & no retaliation policies.
  • Collaborate with the relevant internal teams on the development and implementation of scalable personnel-related policies, processes and training to ensure best practices and compliance with applicable laws and regulations and consistency among all regional HR teams.
  • Monitor labour law developments in India, locations where Freshworks has personnel, and liaise with local in-country counsel for advice and consistency. Advise the business on these developments with practical solutions.
  • Advocate for finding the “right” solution, that is compliant and meets business goals, while ensuring we remain committed to Freshworks’ core values and our People.


  • Bachelor’s degree in law with demonstrated excellent academic performance.
  • Candidates should have in-depth knowledge of employment laws within India.
  • 5-7 years of prior combined law firm and in-house experience supporting workforce on employment law related matters.
  • Experience at a global company and collaboration with other employment counsels across the globe is a plus.
  • Candidates must be comfortable working with local counsel, willing to learn various employment law parameters of such locations and be able to incorporate such knowledge into in-house practice.
  • Flexibility and willingness to approach legal challenges with a business-partner mentality to provide solution-oriented results that balance risk with business goals.
  • Ability to handle sensitive/confidential information requiring a high level of discretion, respect, and integrity.
  • Ability to discern matters that require privacy & confidentiality and matters that benefit from broader input and collaboration.

Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.