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Lead - HR Operations

Freshworks

Freshworks

People & HR, Operations
London, UK
Posted on Friday, June 28, 2024

Company Description

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering affordable, quick to implement, and designed software for the end-user. More than 50,000 companies -- from startups to public companies -- worldwide use Freshworks software-as-a-service to enable a better customer experience (CRM) and employee experience (ITSM, HRSM).

Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers, including American Express, Sony, Vice Media, TaylorMade, Sotheby’s, Stitchfix, OfficeMax, Multichoice, Delivery Hero, ITV, and Klarna.

Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).

Job Description

Please note: This role will be based in London, UK and requires an in office presence 2-3 days per week.

Your role and responsibilities:

  • Act as a key point of contact for HR queries in the EU and UKI

  • Ensure compliance with Freshworks policies and local regulations

  • Coordinate with HR Business Partners & employees to navigate employment lifecycle changes and ensure transactions are completed in HR systems in line with established processes

  • Support monthly data audits and partner with the Payroll team to ensure smooth and accurate monthly payments

  • Maintain and communicate internal HR policies and process documentation; ensure personnel files are maintained and completion of employee-related legal documents

  • Build and maintain effective partnerships and collaborative relationships with employees throughout the organization

  • Ability to create deep working relationships across functionals, geographies, and lines of businesses

  • Actively engage in steering cross-functional projects and programs involving change management in the landscape of HR technology.

  • Ability to effectively partner with HR COEs (including leadership) and the business whilst driving the functional transformation projects in HR

  • Designing future processes and solutions: defining a clear vision for end-to-end process that enhances HR process optimization and delivery

  • Ensure key stakeholders are working effectively as a team and collaborating as necessary to meet organizations goals and needs

  • Plan, organize, and coordinate HR projects and initiatives using project management approach

Qualifications

  • 6+ years of experience in Human Resources, including experience in HRIS (ex: Workday) and/or Project Management at a fast-paced technology company

  • Bachelor’s degree and/or related experience required

  • Versatility, flexibility, and the ability to work within a constantly changing environment

  • Strong communication skills with fluency in English

  • Solid understanding of EU and UKI employment law, organisational development, employee relations, compensation, and benefits.

  • Strong ability to manage HR projects and deliver outcomes on a timely manner and with a sense of urgency

  • Ability to work with global stakeholders and navigate scheduling between various time zones

  • Resourceful, detail-oriented and results-driven

  • Deep understanding of HR processes throughout the employee life cycle with a focus on data integrity

Additional Information

These are some benefits you can expect from us in return:

  • Work closely with inspiring, supportive and interesting colleagues

  • An experienced executive team of managers and experts

  • Fully stocked pantry with healthy fruits, snacks, gourmet coffee, and breakfast options

  • Daily lunch ordered via Feedr app

  • Support for Learning and development up to £1,000 per year.

  • Company funded Life & Long-Term Disability insurance

  • Fitness budget of up to £30 per month

  • Free yoga classes twice a week

  • Cycle to work Scheme

  • Company Funded Employee Assistance Program (EAP) for both you and your family

  • 25 days annual Paid-Time-Off (PTO)

  • Discounted Tax Support Services

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.