Be a part of it. Join the #AccelFamily

Commercial Counsel



San Mateo, CA, USA
Posted on Tuesday, July 2, 2024

Company Description

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering affordable, quick to implement, and designed software for the end-user. More than 50,000 companies -- from startups to public companies -- worldwide use Freshworks software-as-a-service to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM).

Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers, including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.

Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).

Job Description

As a key member of our legal team at Freshworks, you will play a pivotal role in advising and supporting our Partner, Channels, and Strategic Alliances teams. Your expertise will be instrumental in navigating the complexities of global partner programs, providing critical legal counsel, and crafting robust agreements that facilitate our business growth. From drafting and negotiating commercial contracts to ensuring compliance with international laws, you will contribute significantly to our partnerships' operational efficiency and success worldwide.


  • Draft, review, and negotiate a broad range of commercial agreements with partners, including channel, reseller, referral, managed services, marketplace and other agreements
  • Build and enhance end-to-end operational processes across finance, legal, and business teams to streamline repeatable decision-making and approvals to increase the velocity of deal closures and efficiently support the business
  • Work closely with Sales, Finance, Deals Desk, and Professional Services to support the Partner, Channels, and Strategic Alliances teams in achieving business outcomes
  • Negotiate applicable partnership-related data processing agreements, business associate agreements, and other similar compliance-driven agreements directly with partners to support compliance obligations
  • Remain current on applicable laws and regulations surrounding IP, Open Source, privacy and security

Please note this is a hybrid role that requires an in-office presence (3x/week) from either our San Mateo, CA (HQ) or Bellevue, WA office locations.


  • Juris Doctorate from an accredited U.S. law school and license to practice law in California or Washington state
  • 6-9 years of experience as a transactional attorney from a leading business law firm or in-house experience with the legal department, preferably in a multi-national company; drafting and negotiating partner and channel agreements, SaaS agreements, customer agreements, professional service agreements, vendor agreements, data processing agreements, and intellectual property agreements
  • Ability to use sound and practical business judgment and think "outside the box" to address complex matters with creative solutions and communicate to non-legal business partners in a sensible manner
  • Strong interpersonal and written/ verbal communication skills.
  • Familiarity working across the globe to support multiple time zones and cultures across remote/ global teams
  • Solid knowledge of business processes relating to commercial, contract, intellectual property, and international data privacy and data protection law
  • Highly responsive and service-oriented attitude with the ability to work under strict timelines with attention to detail and efficiency, demonstrating a strong work ethic and sense of accountability, professionalism, and discretion
  • Self-motivated with the ability to independently organize prioritize, and manage multiple activities/deadlines and handle high volumes simultaneously
  • Proven ability to work collaboratively in a team setting, and maintain strong working relationships with multiple internal clients, and work effectively with finance, operations, professional services, and other business team members

Additional Information

The annual salary range for this position is $200,000 - $300,000. This range is inclusive of base+bonus.

Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. Bonus/equity may be available.

Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.