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Staff Engineer - Systems



Bengaluru, Karnataka, India
Posted on Tuesday, July 2, 2024

Company Description

About Freshworks

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.

Job Description

Job Description

About the role:
As a Staff Engineer - Systems , you will focus on building and architecting next-generation platform services for Freshworks with your strong background in distributed systems and mentor your team to achieve this.You will have an opportunity to redefine customer experiences by building systems that are milli-second efficient, always available and workingat internet scale. If you are the kind of engineer who is passionate about building systems,have a good eye for analysis and a mind that can think outside the box, we want to talk to you.

Do you wanna take on solving some cool and complex Distributed-Systems/Big-Data
problems at scale?

At Freshworks are building next gen CRM, Support & IT Automation, Sales & Marketing
SaaS products/services & related platform/Foundation-services - for the Small and
Mid-market customers across the globe. We have about 32K+ customers (Small/Medium
size Organizations) across 140 countries, with ~10 SaaS product offerings.
We also deal with 20TB of logs/day – where we have some really cool and interesting
problems to solve with our Search / Relevance Engineering. We deal with ~1B Messages
with ~300K/Min and ~5B conversations with ~6M/Day – where our Chat, Bot and Messaging solutions have to deal with competing with the best in the world. On Data Engineering and Analytics side we have some complex problems to solve with the rate at which we are growing in dealing with challenges like ~5M Db Reads/min, ~700K reqs/Min, 600M users and pushing the limits of Cloud Services

The Freshworks (FW) Engineering Platforms today, broadly serves as a key stakeholder to the FW product teams, developers and the customers. The Freshworks platform enables developers, partners, and customers to customize, integrate, and automate business workflows for support, CRM, and IT use cases. The very purpose of the FW Platforms team is to build efficiency, bring in agility into product development, enable services to scale and improve performance, and thereby provide a seamless experience to our customers. In order to achieve this, the Platforms teams work very closely with our internal stakeholders and align to their goals - the Product teams, the Customer facing teams(Sales, Customer Success, Onboarding teams). Some of the key themes include providing a “UnifiedFreshworks Experience”, being mid-market ready and providing smart analytics. This group is looking for a Lead Systems Engineer who is a very optimised solution oriented with a vision of the impact of the code in the overall software development life cycle.

Our System engineers build the APIs / Services / Features to support these complex
scenarios and seamlessly scale and perform for current and future rapid growth we are
experiencing. We work in solving some of the problems as common
platform/foundation-services engineering where we take on problems across products from building SSO, Containerization, Reliable deployment working in Agile mode. Our engineering takes pride in delivering some inspiring and fresh experiences for our customers and their business/customers.

As a Staff Systems Engineer you will design, architect and implement multi-tier (DB,
services, and the web) software applications, and document, test, fix and enhance systems when needed. In your agile team, you will closely work with engineers, architects, managers, design, QA and operations teams, and create solutions that meet business requirements. You will spend most of your time developing clean code with limited abstraction. In this role, you will also lead and mentor team members across functions. You will also be implementing and supporting compliance to Freshworks compliance and information security processes.


- Lead teams to deliver scalable, low latency, and cost-efficient solutions for our
developer-facing platform.
- Strive to continually deliver a seamless and intuitive platform for developers to build on.
- Build innovative solutions from scratch and liaise with architects and engineers from other product teams to build solutions and drive adoption.
- Establish and continue to raise the bar for engineering excellence by always looking for
avenues for improvements in performance, scalability, usability and continuous deployment aspects of the platform.
- Keep an eye out for technology trends, open-source projects that can be leveraged.
- Be hands-on, and lead a high-performance engineering team by example.
- Implement and support compliance with self and team to Freshworks compliance and
information security processes.



The ideal candidate will have

- Background in Engineering with sound oral and written communication skills
- At least 9+years of experience with end-end architecture ownership of small to
medium-sized products
- Solid problem-solving skills
- Accomplished at maintainable programming
- Expert level experience with Java/Spring
- Expertise in data structures and algorithms
- Extensive knowledge of Linux environments
- Advanced understanding of OOPS.
- Experience building large-scale performance services
- Experience troubleshooting in a SaaS environment with an assertive deployment schedule

Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.