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Senior Value Engineer



Other Engineering
London, UK
Posted on Tuesday, July 9, 2024

Company Description

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.

Job Description

Let’s face it. Most people hate the software they use at work. Business software is clunky, expensive, hard to setup and frustrating to use. If the software that you use in your personal life is so easy and intuitive to use, why can’t business software be that way too? At Freshworks, we agree with you! We pride ourselves on building powerful, sophisticated software that’s fun and easy to use.

We are constantly on the lookout for smart people who are passionate about creating great products, designing great experiences, building scalable platforms, and making customers happy. We are looking for a Lead Value Engineer to join our growing GTM team in North America/Europe/APAC. If you have great analytical skills and are maniacal about value selling, we want to talk to you. If you are a good speaker, good at building (mathematical) value models and can communicate effectively with a variety of audiences , we want to talk to you. If you believe that you can shine in a fast paced and high growth work environment, then we definitely want to talk to you. Hit us up and let's chat.

Our Value Engineering team is expanding and actively seeking a Value Engineer to join our team. As a Value Engineer, you will collaborate with our sales account teams to create and develop business cases derived from a value-based methodology. You will assist in standardizing our value-based solution proposition and integrate this into our selling strategy.

As a Senior Value Solution Engineer, your primary responsibilities will include

  • Conduct value discovery sessions with Freshworks prospects & customers. Capture customer objectives and ensure outcomes are documented to demonstrate quantifiable business value.

  • Effectively articulate the gap between where the client's current state is vs their desired state.

  • Create analytical models and custom executive presentations for key accounts.

  • Provide thought leadership and expertise on business value

  • Collaborate with sales enablement to establish and provide enablement training on how GTM can leverage VE content and collateral

  • Collect and measure key Freshworks and industry metrics to establish trends and benchmarking

  • Work closely with other value engineers, account executives, and solution engineers to contribute to overall value assessment and findings.

  • Assist in the production and delivery of executive-level presentations in the field.


  • 5+ years of hands-on professional experience in Value Engineering, Pre-sales Value Consulting, Solution Engineering, and/or management consulting.

  • Deep financial analysis and modeling of ROI and TCO concepts to justify business cases. Ability to demonstrate the practical use of ROI metrics.

  • Excellent soft skills and presentation skills are a must for this role. You will rely on these skills every single day!

  • A mix of business and technical acumen with the ability to engage and add value in discussions involving both technology and business strategy

  • Ability to influence executives and C-Suite with credibility, passion and charisma.

  • High energy, self-starter who can deal with ambiguity and is comfortable owning and executing initiatives

  • Highly effective collaborator who can work across sales, onboarding, sales enablement, and marketing functions.

  • Familiarity with technology and/or enterprise software preferred. Familiarity with CRM, ITSM and Customer Service solutions is a plus.

  • Fluent in English

Additional Information

These are some benefits you can expect from us in return

  • 25 days annual Paid-Time-Off (PTO)
  • Life & Long-Term Disability insurance
  • Medical Insurance
  • Company Funded Employee Assistance Program (EAP) for both you and your family
  • Discounted Tax Support Services

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.