Company Description

Please note: this role will be based in Utrecht and requires an in-office presence.

Fluency in both Dutch and English is essential

Company Description: Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.

Job Description

We are looking for a Revenue Enablement Lead to develop and deliver effective enablement programs, collaborate with stakeholders, and deliver training to empower the BAN and Emerging European Field teams (AE/AM) and Business Development (BD) teams to achieve their goals.

The ideal candidate will have a strong track record of success in sales, product and technical enablement, with experience in delivering training, developing content, optimising sales processes, and in direct selling roles. Additionally, the ideal candidate will have extremely strong delivery skills, both in-person and virtually, as well as the ability to think strategically and develop innovative solutions to improve sales performance. The BAN & EE region is one of our most diverse markets, and the ideal candidate is someone with a passion for learning, bringing our sales leaders and teams together, and fostering a culture of learning and skill development.

Key responsibilities include:

• Develop and deliver engaging and informative sales training programs, both in-person and virtually, that align with the overall sales strategy and goals.

• Communicate regularly with the field to gather feedback, assess needs, and ensure the sales enablement program meets the sales team's evolving requirements.

• Collaborate with marketing, product, and enablement partner teams to create high-quality sales collateral, presentations, and playbooks that effectively communicate product value propositions and sales messaging.

• Work closely with sales leadership to identify training needs and develop customised training plans for sales teams, and provide recommendations as a trusted advisor

• Develop and implement training programs that empower sales managers with the skills and knowledge needed to coach and lead their teams effectively.

• Provide ongoing support and resources to sales managers, ensuring they are equipped to reinforce best practices, drive team performance, and address individual development needs.

• Assess the effectiveness of training programs and make recommendations for improvement.

Qualifications

Qualifications:

• Bachelor’s degree in business, marketing, or a related field; additional certifications in training and development are a plus.

• 5+ years of combined experience in enablement and sales, preferably in a technology or SaaS company.

• Extremely strong delivery skills, both in-person and virtually

• Excellent communication and interpersonal skills

• Ability to stay organised and manage multiple projects simultaneously

• Strong analytical and problem-solving skills

• Ability to work independently and collaboratively in a fast-paced environment.

• A proactive and adaptable mindset with a commitment to continuous improvement.

• Fluent in English and Dutch language proficiency is a must

Additional Information

These are some benefits you can expect from us in return

• Enhanced Paid-Time-Off with an additional day for the 1st 5 years of service

• Company funded Accidental Death & Long-Term Disability (WGA/WIA) insurance

• Pension supplement of 4% of base salary

• Learning budget of up to €1000 per year

• Access to a Collective Health Insurance with ONVZ

• Free yoga virtual classes twice a week

• 25 days annual Paid-Time-Off (PTO)

• Company Funded Employee Assistance Program (EAP) for both you and your family

• Discounted Tax Support Services

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion, irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.