Company Description

We're a passionate team of people who build Freshservice - the intelligent service management solution for the modern enterprise. We help IT, HR, Facilities, Marketing, and many other teams manage and fulfill requests from employees and offer exceptional employee experiences.

Job Description

What will you be working on?

• Molding the future of the horizontal capabilities of Freshservice: user management, authorization, reporting, application architecture, and more

• Designing and launching capabilities for specific verticals and industries

• Setting standards and reviewing for compliance and consistency around APIs, forms, and interaction models across modules

• Planning, architecting, and overseeing complex migrations to new application and module architectures, while ensuring zero downtime and workflow disruption for customers

Qualifications

What are the qualities we're looking for in you?

• Technical chops: you should ideally be an engineer-turned-product-manager with at least 12 years of overall experience, which includes at least 2 years of software engineering experience and 6 years of product management experience

• Attention to detail: every decision you make will affect every Freshservice customer and all their employees, so you need to dot the i's and cross the t's.

• A love for putting things in order: if you enjoyed refactoring code as an engineer, you'll fit right in!

• Foresight: you should be able to visualize what customers would need years from now, and take incremental steps towards that utopian state

• Systems thinking: you should have a flair for building well-thought-out, reusable modules and components that scale gracefully and fit elegantly into the application architecture

• Experience with launching new products: it would be great if you’ve built a product from scratch and launched it, but this is not an essential requirement

Additional Information

All your information will be kept confidential according to EEO guidelines.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.