Company Description

About Freshworks

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.

Job Description

Key Responsibilities

This role will support the design and lead the execution of global and country-specific total rewards programs. The senior manager will also serve as a subject matter expert for compensation in their assigned region.

1. Support the Global Total Rewards function in driving Freshworks' Total Rewards strategy and philosophy to attract and retain top talent and recognize and reward performance. Critical areas of focus include job levelling, base pay, allowances, shift pay, variable compensation (annual bonuses and commission plans), and equity plans.

2. Collaborates with and serves as a subject matter expert to HR Business Partners and functional managers on matters about compensation. Provides advice and counsel to HR business partners on promotion planning, job classifications, levelling, and individual compensation decisions.

3. Lead the execution of global compensation processes, such as annual compensation planning, variable pay plan assignments, recognition programs, and equity administration.

4. Lead global projects such as job evaluation, TR-related systems implementation, such as a market pricing tool, and other new initiatives as the company continues to grow and expand.

5. Create policies and procedures for global and regional compensation offerings to ensure fairness, consistency and alignment with statutory requirements.

6. Support in the preparation of materials for executive reviews and approval.

7. Support M&A as they relate to total rewards.

8. Develop effective analytics and metrics to influence program direction and monitor business impact and effectiveness.

9. Evaluate external labour market conditions, and internal growth projections, and analyze data to drive sound talent compensation decisions.

Qualifications

Qualifications

• A minimum of 10 years of experience in compensation required

• Knowledge and experience across the spectrum of broad-based total rewards and a general understanding of broadbased compensation and equity administration

• Strong financial acumen

• Prior experience in working in multinational organizations and with virtual teams

• Senior-level stakeholder management skills balanced with playing a very 'hands-on' approach for day to day work

• Ability to effectively translate complex information into clear and effective messages

• Highly collaborative, with ability to partner with multiple stakeholders

• Expert level of skills with Microsoft Excel

Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.