Company Description

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.

Job Description

This is a fantastic opportunity for an experienced leader to join a fast-growing, global, leader in the SaaS CX, CRM and EX (ITSM and ESM) space to lead and grow multiple teams across some of the most exciting and diverse countries in Europe.

Your Role and Responsibilities:

• To grow and significantly outperform the market, in terms of sale and adoption of Freshwork’s best of breed SaaS based CX, CRM and EX (ITSM and ESM) solutions to the Mid-Market and Enterprise segments of the geographic markets, in question.
• Develop and execute the new business go-to-market strategy that drives broad adoption of Freshworks multi-persona products across the Benelux region. Be responsible for delivering on important KPIs like hiring & retention, pipeline generation, quarterly bookings/revenue and growth targets.
• Partner with internal stakeholders, establish strong working relationships and secure internal alignment for the overall new business go-to-market strategy for the Benelux region
• Further, establish and develop relationships with relevant and senior customer stakeholders and other key executive decision-makers in the Benelux market.
• Shape the future of our Sales organization for the Benelux region by hiring, retaining, building, training and motivating a high-performing sales team. Ensure that Freshworks is seen as a “top talent” destination, in the market.
• Act as an external spokesperson and evangelize Freshworks’ vision, values and brand across the board in the Benelux markets, through public events, interviews and published content.
• You will report to the VP, Sales and General Manager - Benelux, Nordics & Emerging Europe

Qualifications

Our perfect match:

• Amazing Leader. You have a desire, even an obsession, to develop and lead your teams by example.
• Missionary. You are a highly driven individual with an execution focus and a strong sense of urgency and a belief in the Freshworks mission. You can go beyond theory, to make things happen
• Experienced. At least 10+ years of relevant sales experience with at least 3 years experience of team leadership within a technical software environment
• Domain. You have experience of building and leading SaaS Sales teams. Higher Education is good to have
• Performer. Consistent overachievement of team and sales goals in a large geographic territory selling a technical product
• Excellent Communicator. You know what to say and more importantly, how and when to say it
• Go-Getter. Willing to go the extra mile with a strong work ethic; self-directed and resourceful
• Fluent in English and Dutch is a must

Additional Information

These are some benefits you can expect from us in return

• Enhanced Paid-Time-Off with an additional day for the 1st 5 years of service
• Company funded Accidental Death & Long-Term Disability (WGA/WIA) insurance
• Pension supplement of 4% of base salary
• Learning & Reading budget of up to €1.000 per year
• Access to Collective Health Insurance with ONVZ
• Free yoga classes twice a week
• Enhanced Maternity Leave
• 25 days annual Paid-Time-Off (PTO)
• Company Funded Employee Assistance Program (EAP) for both you and your family
• Discounted Tax Support Services
• Commuting Benefits

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.