Company Description

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.

Job Description

Freshworks is seeking a Sr. Manager - Workplace Resources to lead our four (4) North America offices, our return to office (RTO) efforts, and manage a team of amazing Workplace management specialists. Reporting to the VP of Global Workplace, you will play a critical role in defining and supporting an outstanding employee experience as well as our overall office programs, strategies, and budgets. You’ll engage with our cross-functional partners including IT, Legal, HR, Finance, and others to support leasing, strategy, construction, design, vendor management, and beyond.

This role requires a seasoned leader with experience in workplace operations and a passion for developing a team. You will be successful in this role if you put the customers first, are dedicated to ongoing innovation, energized by a growth mindset, and like having fun at work.

• Lead and support the Workplace team and facility activities for our four offices in North America (in San Mateo, Denver, Bellevue, and New York)
• Serve as the main point person for workplace operations questions as well as initiatives across the org such as RTO, ESG, software needs, seating challenges, etc.
• Ensure smooth programs and day-to-day operations of our offices including catering, internal events, guest processes, security, parking, day porters, etc.
• Create strategies and processes that amplify employee experience and engagement in the office
• Work with Finance to develop a detailed annual budget that supports the company initiatives and manage to that budget
• Source, implement and manage vendor contracts; liaise with property management, security and facilities vendors
• Coordinate and facilitate company internal engagement events
• Identify & implement opportunities to build a more cohesive, happy, and productive in-office experience
• Support tenant improvement design & construction projects (both small and large)
• Promote workplace safety, environmental practices, waste reduction opportunities, sustainability, and energy conservation initiatives
• Ensure measures are in place for after-hours facilities related emergencies
• Collaborate with the company’s Strategic Sourcing team on opportunities to define vendor scope and manage supplier performance
• Partner with IT, Legal, HR, Finance, and others on workplace related initiatives
• Lead initiatives that align with corporate objectives, budget requirements, and deliver measurable outcomes
• Support lease negotiations for new office space to support our expansion and operational success
• Gather and analyze employee feedback and insights to identify trends, opportunities, and areas for improvement
• Create a first-class, “wow” experience for everyone who steps foot in our offices

Please note this is a hybrid role with onsite expectations of 3x/week (Tue - Thur) from our San Mateo (HQ).

Qualifications

• Bachelor's degree or equivalent experience required
• 7+ years of experience in Workplace or Facilities related roles. Previous management experience required.
• Excellent written, verbal, and interpersonal communication skills across all levels of audiences. Great storyteller and facilitator
• Organization skills and attention to detail is a must
• Exceptional project management skills with the ability to manage multiple processes and priorities at once
• Strong analytical background with the ability to derive actionable insights from community data and feedback
• An ownership mentality with the ability to ask critical questions, work through problems independently, and execute/delegate to their team
• A love for building culture, energy, creativity, and forward thinking to the workplace
• Experience in leading cross-functional teams and driving alignment towards common goals
• Ability to work cross culturally and cross functionally
• Thrives in a fast-paced, dynamic environment, with the ability to navigate ambiguity
• Must be able to be a team player and work with all levels of company employees as well as frequent interaction with suppliers and contractors
• Possess a positive, can-do attitude with the desire to take on additional responsibilities
• Strong technical skills including proficiency in (GSuite, Excel, Word, etc)
• Ability to travel domestically as needed (however there may be international travel needed approximately once a year).

Additional Information

This role is based in the San Francisco Metro Area, and the expected base salary range for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, business needs and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. This role is also eligible for a target bonus.

Compensation Package

$152,000 - $218,500 USD Base Salary + Variable Compensation

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.