Company Description

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.

Job Description

As an Account Executive, Enterprise, you will play a pivotal role in expanding Freshworks’ footprint within the Canada East territory of 500–1,000 employee organizations. This role focuses on engaging multiple stakeholders across public sector agencies, delivering customized ITSM and EX solutions, and empowering agencies to drive productivity and employee satisfaction through our advanced software. You’ll thrive in complex, consultative sales processes with high-budget deals and medium-to-long sales cycles, helping Canadian organizations improve employee workflows and IT efficiency.

Key Responsibilities

• Solution Selling: Develop tailored ITSM and EX strategies for organizations within Eastern Canada, demonstrating how Freshworks’ solutions optimize productivity and enhance government employee engagement.

• Stakeholder Management: Collaborate with diverse decision-makers, including IT leaders, department heads, and HR administrators, to address unique challenges within public sector agencies and deliver impactful outcomes.

• Pipeline Management: Build, maintain, and execute a robust sales pipeline, ensuring consistent progress through medium-to-long sales cycles tailored to the needs of Eastern Canada organizations.

• Customized Engagements: Create and present compelling value propositions that align with agency goals, priorities, and budgets.

• Collaborative Approach: Partner with Marketing, Solutions Engineers, and Customer Success teams to create seamless, end-to-end experiences for prospects and clients across all verticals.

Qualifications

Experience:

• 5–8 years of proven success in SaaS enterprise sales, with strong experience in ITSM and EX solution selling.
• Prior experience selling to 500-1,000 employee organizations is a strong plus.

Expertise:

• Advanced knowledge of SaaS platforms and their role in driving operational efficiency within public sector agencies.
• Hands-on experience with ITSM solutions and EX platforms designed to improve productivity and employee engagement in Eastern Canada.

Skills:

• Mastery in solution selling and pipeline management.
• Strong analytical abilities to assess customer needs and provide tailored recommendations.

Traits: Collaborative, analytical, and persistent in navigating complex sales cycles and securing high-value deals.

Mindset: Customer-centric with a passion for empowering Eastern Canada organizations through transformative software solutions.

Additional Information

Why Freshworks?

Freshworks offers a vibrant, collaborative environment where innovative ideas are celebrated, and customer success is at the core of everything we do. As an Account Executive, Enterprise, you’ll have the opportunity to shape how State & Local Government agencies unlock the potential of their employees through ITSM and EX platforms. Join us and be part of the team redefining software for the public sector!

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.