Company Description

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.

Job Description

As an Account Executive, Enterprise, (Manufacturing) you will play a pivotal role in expanding Freshworks’ footprint within manufacturing organizations. This role focuses on engaging multiple stakeholders across manufacturing operations, delivering customized ITSM and EX solutions, and empowering organizations to drive productivity and employee satisfaction through our advanced software. You’ll thrive in complex, consultative sales processes with high-budget deals and medium-to-long sales cycles, helping manufacturing organizations improve employee workflows and IT efficiency.

Key Responsibilities

• Solution Selling: Develop tailored ITSM and EX strategies for manufacturing organizations, demonstrating how Freshworks’ solutions optimize productivity and enhance employee engagement across corporate and factory environments.
• Stakeholder Management: Collaborate with diverse decision-makers, including IT leaders, operations managers, and HR administrators, to address unique challenges within manufacturing organizations and deliver impactful outcomes.
• Pipeline Management: Build, maintain, and execute a robust sales pipeline, ensuring consistent progress through medium-to-long sales cycles tailored to the needs of the manufacturing sector.
• Customized Engagements: Create and present compelling value propositions that align with organizational goals, priorities, and budgets.
• Collaborative Approach: Partner with Marketing, Solutions Engineers, and Customer Success teams to create seamless, end-to-end experiences for prospects and clients in the manufacturing vertical.

Qualifications

Experience:

• 5–8 years of proven success in SaaS enterprise sales, with strong experience in ITSM and EX solution selling.
• Prior experience selling to manufacturing organizations is a strong plus.

Expertise:

• Advanced knowledge of SaaS platforms and their role in driving operational efficiency within manufacturing operations.
• Hands-on experience with ITSM solutions and EX platforms designed to improve productivity and employee engagement in manufacturing environments.

Skills:

• Mastery in solution selling and pipeline management.
• Strong analytical abilities to assess customer needs and provide tailored recommendations.

Additional Information

The annual base salary range for this position is $105,000 — $150,000 USD + Variable Compensation (where applicable)

Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. Bonus/equity may be available.

Freshworks Benefits: Freshworks offers multiple options for dental, medical, vision, disability, and life insurance. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.