Company Description

About Freshworks

Freshworks makes it fast and easy for businesses to delight their customers and employees. Our fresh approach to software is affordable, quick to implement, and designed for the end user—empowering businesses of all sizes to create better customer (CRM, CX) and employee (ITSM) experiences.

Headquartered in San Mateo, California, Freshworks operates across 13 global locations, serving 65,000+ companies—from startups to public enterprises. Our cloud-based product suite includes Freshdesk (omni-channel support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), and Freshchat (AI-powered bots)—all powered by Freshworks Platforms, our unified platform of shared services.

Recognized by CNBC, Forbes, Fortune, and Bloomberg, and honored as a Best Place to Work in San Francisco and Denver, Freshworks consistently earns top ratings on G2 and TrustRadius for its industry-leading products.

Job Description

The Opportunity: Build the Future of Communication & Collaboration

As a Senior Product Manager on the Freshworks Platform Team, you’ll play a pivotal role in shaping the future of the communication and collaboration ecosystem for businesses worldwide. This is an opportunity to own, innovate, and scale high-impact product modules that drive differentiation and customer delight.

We are looking for a strategic thinker, customer advocate, and execution powerhouse who thrives in a fast-paced SaaS environment. If you’re passionate about building seamless, intuitive, and scalable communication experiences, we’d love to hear from you!

What You’ll Do

🚀 Own & Build for Growth

• Take full ownership of key product modules, driving sustained differentiation and impact.

• Develop deep domain expertise and stay ahead of industry trends in communication & collaboration.

• Define, build, release, and measure success for end-to-end product experiences.

🎯 Be a Customer Champion

• Develop a deep understanding of customer pain points, needs, and workflows.

• Bridge the gap between customers, engineering, design, and business teams—ensuring customer-centric product development.

• Continuously gather insights, test hypotheses, and iterate to drive meaningful outcomes.

✨ Deliver Exceptional User Experiences

• Create intuitive, elegant, and powerful solutions that balance customer needs with technical feasibility.

• Work with design and engineering teams to bring best-in-class usability to every product interaction.

• Champion an iterative MVP-first approach—shipping fast, learning continuously, and improving rapidly.

🤝 Collaborate & Lead

• Partner with engineering, marketing, sales, and leadership teams to align product strategy with business goals.

• Communicate clear, compelling product visions to stakeholders, ensuring seamless execution and adoption.

• Foster a culture of innovation, ownership, and agility within the product team.

⚡ Act with Speed & Impact

• Break down complex problems into phases, enabling incremental progress while keeping the big picture in focus.

• Leverage data-driven decision-making to prioritize and iterate effectively.

• Drive structured experimentation and learning loops to optimize product outcomes.

Qualifications

What You Bring

✅ 8+ years of experience in global/cross-functional software teams in a SaaS/product company.

✅ Knowledge of Distributed Systems

✅ Platforms mindset

✅ 5+ years of core product management experience, building features for internet-scale software products.
✅ Customer-first mindset with a strong ability to listen, empathize, and problem-solve.
✅ Ability to simplify complex technical concepts and communicate effectively with internal & external stakeholders.
✅ A proven track record of making data-driven decisions while balancing long-term vision and fast-paced execution.
✅ Experience working in an agile, iterative environment, leveraging structured experimentation to drive impact.

Additional Information

🌎 Impact at Scale: Shape the future of collaboration for thousands of businesses worldwide.
🚀 High-Growth Environment: Work with a team of passionate, world-class professionals in a rapidly scaling company.
🛠 Innovative Product Culture: We prioritize craftsmanship, continuous learning, and customer delight.
🏆 Recognized Excellence: Join a company that’s trusted, award-winning, and loved by users.

If you’re excited about building world-class communication & collaboration experiences, apply today and let’s create something amazing together!

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.