Company Description

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

Job Description

This is a fantastic opportunity for an experienced leader to join a fast-growing, global, leader in the SaaS CX, CRM and EX (ITSM and ESM) space to lead and grow a Partner GTM sales team across Emerging Europe.

Your Role and Responsibilities:

Lead and scale Freshworks' new business sales motion across Emerging Europe, driving adoption of our CX, ITSM, and ESM solutions in the Enterprise segments.

• Build, lead, and coach a high-performing new business sales team focused on pipeline generation, deal execution, and revenue growth via a partner sales model.

• Own the regional new business strategy – define GTM plans, align cross-functionally, and ensure overachievement on bookings targets

• Drive aggressive acquisition of net-new logos through strategic partner collaboration

• Recruit, onboard, and retain top sales talent; instil a high-performance, metrics-driven sales culture

• Partner with internal teams (Marketing, Pre-Sales, Channel, CS) to drive demand, shorten sales cycles, and ensure seamless customer handoff

• Engage directly with senior decision-makers at key accounts to influence large deals and elevate Freshworks’ presence

• Report on key sales KPIs: pipeline health, conversion rates, forecast accuracy, and attainment vs. target

• Experience with industry sales methodology, Meddpicc, force management, Challenger, Sandler
  

This role is ideal for a sales leader who excels at building teams from the ground up, driving execution, and scaling in fast-growth markets.

Qualifications

Our perfect match:

• Proven Leader. You lead from the front, set the pace, and elevate those around you. Building, coaching, and inspiring high-performing teams is your default.

• Mission-Driven. You operate with urgency, drive outcomes, and fully believe in Freshworks’ vision. You don’t just plan — you execute.

• Seasoned Operator. 10+ years in SaaS sales with 3–5 years of leading high-performing teams in a technical selling environment.

• SaaS Native. You’ve built and scaled sales teams in fast-paced, high-growth SaaS companies.
  Top Performer. You consistently exceed targets across large, complex territories and know how to sell technical value to senior buyers.

• Skilled Communicator. You know how to tailor your message, read the room, and move conversations forward.

• Self-Starter. You’re resourceful, relentless, and thrive in environments where you create momentum from scratch.

• European language skills are preferable.

Additional Information

These are some benefits you can expect from us in return:

• Company funded Life & Long-Term Disability insurance

• Pension scheme

• Private Medical Insurance + Health Cash Plan

• Learning & Reading budget of up to £1,000 per year

• Fitness budget of up to £30 per month

• Cycle to work Scheme

• Company funded daily lunch when in office

• Company Funded Employee Assistance Program (EAP) for both you and your family

• 25 days annual Paid-Time-Off (PTO)

• Discounted Tax Support Services

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.