Company Description

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

Job Description

The Freshworks People team has been gaining significant momentum in adding value to our business. We have built - and are continuing to evolve - our HR team across a number of areas, from Learning & Development, HR Operations and Talent Management to Total Rewards, and Talent Acquisition. The success of Freshworks depends on a rich array of products and services that meet, exceed and delight our customers….and our People team is at the heart of all that we do.

About the Role:

This HR Director role will focus will have primary responsibility of: being the client facing HR leader for several critical teams within our Global Legal and COO organizations: our FP&A, and Chief Accounting, and CISO organizations

What you’ll do:

• Leading through Freshworks Culture and Values through language, actions, and the complete employee experience
• Consulting on, and improve, the organizational design, role structure, and communication flow to align to business strategy and priorities in the client group
• Provide expertise and influence in organization development, including strategy and global workforce planning, as well as an understanding of how to participate in and impact Freshworks business growth strategy
• Deliver all HR programs such as performance assessments, promotions, succession planning, and employee engagement plans with excellence and global consistency
• Being a champion for data and metrics: leveraging analytics to influence business leaders through insights that shape direction of their actions/strategies
• Provide change management and leadership coaching to successfully embrace opportunities of scale and growth
• Interact across a global HR organization and COE’s, from Learning & Development and Talent Management to Total Rewards and Talent Acquisition

Qualifications

• Experience in domestic, region and G&A environments
• Extensive experience partnering with executive leaders in a business line or function playing a key role in accelerating business results
• While interacting with executive leaders, being able to bend and flex to first and second line people leaders who seek HR engagement and consultation
• Software as a Service (SaaS) business and technology acumen—able to quickly learn the business and make talent and organization decisions that positively impact business outcomes
• Proven experience influencing and leading transformational change across an organization and building this capability in others
• Demonstrated ability to lead with data and insights to drive talent outcomes
• Experience building organization and talent plans to identify and execute against current and future talent needs
• Broad HR knowledge in key domain areas such as organizational design and development, executive coaching, talent acquisition, compensation, talent development, and planning
• Track record of a commitment and proven wins in Diversity, Equity, and Inclusion

Additional Information

The annual base salary range for this position is $212,000 — $305,900 USD

Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. Bonus/equity may be available.

Please note this is a hybrid role that requires an in-office presence 3 days/ week (Tue-Thur) from our San Mateo headquarters

Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.