Company Description

Organizations everywhere struggle under the crushing costs and complexities of "solutions" that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There's another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks' customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

Job Description

At Freshworks, we believe business software should be simple, delightful, and built for everyone and that includes the stories we tell our people. We’re looking for an Employee Communications and Community Manager who can bring our ‘Freshworks Uncomplicates’ spirit to life through clear, creative, and impactful employee communications.
If you’re a natural storyteller who loves connecting people to purpose, thrives in a fast-growing global environment, and enjoys building culture through meaningful engagement, this could be your next big role.

Freshworks Uncomplicates isn’t a philosophy, it’s our call to action. It’s how we move: stripping away needless complexity, focusing on people-first AI experiences, and bringing clarity and purpose to everything we do. For our Employee Communications and Community Manager, you will uncomplicate by telling our story simply and meaningfully — making strategy clear, culture felt, and every employee empowered to connect, engage, and thrive.

Be a strategic connector

• Conceptualise, shape and execute internal communications and engagement programs across India, aligned to the global strategy, reaching over 3500 employees in three regions (Bangalore, Chennai and Hyderabad)

• Partner with teams across the business to ensure employees are informed, inspired, and aligned with company priorities, goals and values.

Be a creative communicator

• Craft compelling narratives that celebrate our culture, achievements, and people through various channels including our intranet.

• Develop communication plans and campaigns that pair creative, well-designed for various company-wide initiatives - making complex messages simple and human.

Be an experience maker

• Design and deliver engagement events and programs that bring Freshworks’ values to life — from All Hands and cultural celebrations to CSR and social impact initiatives.

• Manage a global communications calendar and ensure programs land with consistency and clarity.

Be a brand champion

• Maintain Freshworks’ distinctive voice and tone across all internal channels.

• Collaborate with marketing, brand, design to ensure internal storytelling aligns with our global brand identity in creating a global employer brand.

Qualifications

● 10–12 years of experience in corporate, internal, or marketing communications, preferably in a fast-growing global tech organization.

● Proven ability to plan, write, edit, produce and deliver engaging multi-channel content (newsletters, emails, videos, intranet, events).

● Experience in pairing sharp storytelling with creative design-forward internal campaigns that is relatable globally.

● Experience in event planning and employee engagement programs.

● Excellent writing, editing, and project management skills.

● Strong interpersonal and stakeholder management capabilities.

● Ability to handle multiple projects with agility and attention to detail.

● A good understanding of reputation management and internal branding.

● Ability to use design software like Canva is a plus.

● Postgraduate degree in Mass Communication, Journalism, or Advertising preferred.

Additional Information

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.