Company Description

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.
There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And over 4,500 Freshworks employees make this possible, all around the world.
Fresh vision. Real impact. Come build it with us.

Job Description

We are seeking an exceptionally strategic and results-driven Manager- Sales, to lead our new business acquisition efforts. As a Level 5 leader, you will be responsible for defining, implementing, and optimizing our global Inbound sales strategy, driving significant revenue growth by proactively identifying and engaging new, high-value enterprise clients. This role requires a proven track record of building and scaling high-performing Inbound sales teams, developing market-leading strategies, and a deep understanding of complex sales cycles. You will lead managers and individual contributors, fostering a culture of excellence, innovation, and continuous achievement.

Key Responsibilities

• Own and deliver new business revenue targets across SMB and Commercial accounts in ANZ and India
• Drive predictable revenue outcomes through strong pipeline management, accurate forecasting, and disciplined deal execution
• Build, manage, and coach a team of Account Executives focused on SMB and Commercial segments
• Set clear performance expectations; conduct regular 1:1s, deal reviews, and pipeline inspections
• Partner closely with Marketing, Solution Engineering, Customer Success, and Channel teams to drive GTM success
• Maintain strong CRM hygiene and ensure adherence to structured sales processes
• Ensure smooth handoffs to Customer Success for onboarding, renewals, and expansion opportunities
• Demonstrate a strong track record of quota achievement and consistent team performance
• You have a desire, even an obsession, to develop and lead your teams by example.
• Identify, recruit, and grow top talent, continuously providing coaching and best-in-class training and development support for your team.
• Lead, manage, and inspire a team of SMB AEs.

Qualifications

• Bachelor's degree in Business, Marketing, or a related field; MBA or advanced degree preferred.

• 8-12 years of progressive experience in sales in Indian and European market, with at least 5 years in a leadership position managing teams of Inbound Account Executives.

• Proven track record of consistently exceeding large, complex sales quotas and driving significant new business growth.

• Extensive experience building, coaching, and scaling high-performing Inbound sales organizations.

• Demonstrated expertise in strategic sales planning, operations, and analysis.

• Experience with global market expansion is a significant plus.

Additional Information

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.