Company Description

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.
There’s another option. Freshworks. With a fresh vision for how the world works.
At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.
Fresh vision. Real impact. Come build it with us.

Job Description

We are looking for an experienced Director of Sales in Sydney who has experience in managing sales teams in the ANZ region. The ideal candidate should have experience managing Saas sales teams with a reputation for over-achieving quota by growing revenues in existing customers & new logo acquisitions..

• Experience in identifying, developing, negotiating, and closing large-scale technology deals

• Experience in managing teams in the CX / EX selling space

• Experience in presenting a technology suite of products within an existing portfolio of accounts

• Experience in proactively growing customer relationships while being curious to understand client’s business

• Prior experience in an environment where they managed a book of business in technology sales which included large growth in net new opportunities

• Consult and translate customer business and technology needs into technology solutions

• Proven track record of consistent territory growth and quota achievement

• Understanding of Customer Experience/Employee Experience in a world of digital business transformation.

• Drive sales in a defined set of accounts to meet or exceed revenue targets

• Develop and execute against a strategic plan that leads to the creation and maintenance of a robust sales pipeline (ideally 4X) including opportunities in existing accounts

• Manage numerous accounts concurrently & strategically

• Create & articulate compelling value conversations with C-Level stakeholders also work in alignment with inside stakeholders namely AEs, Customer Success, Implementations, Billing, Support, deals teams etc

• Analyze sales/metrics data from your accounts to help evolve your strategy

• Assist customers in identifying industry relevant use cases and educate customers to make a strong business impact

Qualifications

• 15 - 20 Years of Experience in Sales Domain

• University Degree is a requirement, Excellent verbal and written communication

• Preferably at least 5+ years of strategic SaaS sales experience in a B2B environment

• Candidates who have worked in FinServ, Retail, Ed

Additional Information

All your information will be kept confidential according to EEO guidelines.

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.