Company Description

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.
There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.
Fresh vision. Real impact. Come build it with us.

Job Description

At Freshworks, great user experience isn’t a layer—it’s built into the foundation. As a Staff Frontend Engineer, you’ll architect the core of that experience. You’ll own critical parts of our frontend stack, lead large-scale initiatives, and build frameworks and UI systems that power our global products.

This role is for engineers who understand performance from first principles, write scalable component libraries, and can turn design vision into engineering reality—at speed and scale.

The Impact You Will Create

• Architecting for Scale: You will own and evolve our complex frontend architecture. By championing initiatives like micro-frontends and robust system design, you will build the technical foundation that allows multiple engineering teams to ship code rapidly and safely.
• Elevating the User Experience: You will blur the line between engineering and design. By obsessing over browser rendering, DOM optimization, and pixel-perfect interactions, you will deliver blazing-fast, highly accessible, and deeply engaging user interfaces.
• Multiplying Engineering Velocity: You won't just write great code; you will build the tools that help others write great code. By creating scalable, reusable UI component libraries and establishing bulletproof testing strategies (Unit, E2E, Visual), you will drastically reduce time-to-market for new features.
• Setting the Gold Standard: As a cultural pillar of the engineering team, you will elevate the craft of everyone around you. Through deeply thoughtful RFCs, meticulous PR reviews, and a relentless focus on quality and empathy, you will mentor the next generation of frontend craftsmen.

Responsibilities

• Design, build, and scale component libraries and design systems across products.
• Own frontend architecture and drive standardisation across teams.
• Lead complex UI efforts involving performance, accessibility, and responsive design.
• Translate design specs into extensible, high-performance components.
• Define and enforce best practices for code structure, testing, and maintainability.
• Optimize large frontend codebases for performance and readability.
• Mentor frontend engineers across teams; conduct deep technical reviews.
• Collaborate with product managers and designers to influence experience strategy.

Skill Inventory

Core Technical Stack

• Advanced JavaScript / TypeScript
• Modern JS Frameworks (React preferred)
• HTML5, CSS3, and modern styling approaches
• Data Structures & Frontend Algorithms

Architecture & Performance

• Frontend System Design & Micro-frontends
• Browser Rendering & DOM Optimization
• Reusable Component Libraries / Design Systems
• Web Accessibility (a11y) & Cross-Browser Compatibility

Testing & Engineering Practices

• Frontend Testing Ecosystems (Unit, E2E, Visual Regression)
• Advanced Debugging & Profiling Tools
• Writing Technical RFCs & Architecture Documentation
• CI/CD for Frontend Applications

Soft Skills & Leadership

• Tech-Initiative Leadership & Change Management
• UI/UX Design Sensibility & Empathy
• Mentorship & Peer Code Reviews
• Cross-functional Collaboration (Design, Product, Backend)

Qualifications

Requirements

• 10 to 15 years of web developer, UI developer, JavaScript expert or frontend engineer experience.
• Deep expertise in JavaScript, HTML, CSS, and modern JS frameworks (React preferred).
• Strong experience in frontend architecture, micro-frontends, and reusable libraries.
• Proven track record in building highly responsive, accessible, and performant UIs.
• Deep understanding of browser rendering, DOM optimization, and debugging tools.
• Familiar with testing strategies for frontend apps (unit, E2E, visual regression).
• Strong foundation in data structures and frontend algorithms.
• Experience driving long-term tech initiatives and architectural upgrades.

Qualification

• Degree in Computer Science or related technical field.
• Strong sense of design, UX, and interaction details.
• Passion for building engineering cultures focused on quality, speed, and empathy.
• You think like a system designer and execute like a craftsman.
• Strong written and verbal communication—your RFCs and PR reviews are gold.

Additional Information

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.