Company Description

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

Job Description

Overview of the Role

At Freshworks, we don’t just ship software—we shape it to be fast, reliable, and refreshingly simple. As an IC4 Staff Full Stack Engineer, you are a technical anchor for your team. You will look beyond immediate feature delivery to design resilient, distributed systems and highly optimized user interfaces, seamlessly bridging the gap from database schemas to the final UI.

If you thrive in solving complex algorithmic problems, possess strong product sense, and find your true north in cross-functional influence and engineering excellence—you belong here.

The Impact You Will Create

• End-to-End Architecture Owner: You will design and implement robust, scalable systems by seamlessly connecting distributed microservices to modern micro-frontends.
• Product-Driven Engineering: You won't just write code; you will apply deep product sense to technical decisions, ensuring your architectures directly map to user value and business metrics.
• Force Multiplier for Quality: You will elevate the engineering culture by enforcing SOLID design principles, establishing CI/CD standards, and proactively identifying and resolving system bottlenecks before they impact the customer.

Roles & Responsibilities

• System Design (HLD & LLD): Gather functional and non-functional requirements to design end-to-end working systems. Drive API design, database modelling, and schema architecture for high availability and fault tolerance. * Advanced Frontend Development: Lead application-level UI architecture using JavaScript/TypeScript. Drive design-system-aware development, complex state management, and rendering strategies (CSR vs. SSR) to optimize Core Web Vitals.
• E2E Component Building: Build and optimize full-stack components, ensuring smooth data flow from the database layer, through the backend microservices, to the UI.
• Observability & Reliability: Set up system monitoring, define critical metrics, configure alerting, and present business-metric health during periodical leadership reviews.
• Cross-Functional Leadership: Act as a technical leader who influences without authority. Collaborate deeply with Product Managers and design teams, bringing strong communication clarity and a growth mindset.

Qualifications

Qualifications

• Experience: 9+ years of software engineering experience, with a proven track record of operating at a Lead or Senior/IC4 level in a high-growth SaaS or enterprise environment.
• Passionate Problem Solver: A strong foundation in Data Structures, Algorithms (DSA), and Object-Oriented Programming (OOP), with the ability to optimize code for strict time and space complexities.

Core Skills & Technical Mastery

• Web Development & UI Architecture: Deep command of HTML, CSS, JS/TS, and modern frontend frameworks. Strong understanding of responsive behaviour, UI accessibility, and frontend security practices.
• Distributed Systems: Proven experience building scalable, distributed applications. Mastery of SOLID design principles, design patterns, and building for high availability.
• Backend & API Mastery: Deep expertise in API contracts, database modelling, and optimizing backend logic for extensibility and scale.
• DevOps & Observability: Strong hands-on experience with code deployment, CI/CD integration, and setting up telemetry/observability for large-scale applications.
• Product Sense: The ability to look beyond the code to understand the "why" behind the product, translating ambiguous business requirements into extensible engineering solutions.

Additional Information

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.