Company Description

Company Description
Organizations everywhere struggle under the crushing costs and complexities of “solutions”
that promise to simplify their lives. To create a better experience for their customers and
employees. To help them grow. Software is a choice that can make or break a business. Create
better or worse experiences. Propel or throttle growth. Business software has become a blocker
instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer
and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and
quick to deliver results. Our people-first approach to AI eliminates friction, making employees
more effective and organizations more productive. Over 72,000 companies, including
Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer
experience (CX) and employee experience (EX) software to fuel customer loyalty and service
efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

Job Description

Overview
As a Lead Full Stack Engineer, you’ll architect and deliver complex features end‑to‑end,
ensuring performance, scalability, and maintainability. You’ll lead by example—mentoring
engineers, driving technical excellence, and influencing architecture decisions across teams.
You’ll balance frontend craftsmanship with backend robustness and system reliability.

Responsibilities

• Architect and build scalable, distributed full‑stack systems that handle millions of transactions.
• Lead design discussions and own technical delivery for key modules.
• Build reusable UI components and frameworks for consistency and speed.
• Apply OOP, SOLID principles, and system design best practices.
• Ensure systems are reliable, observable, and secure.
• Mentor engineers and conduct design/code reviews.
• Collaborate with cross‑functional teams to align technical direction with business goals.
• Drive frontend performance optimization, accessibility, and rendering efficiency
• Troubleshoot production issues and lead root‑cause analysis.
• Contribute to architecture reviews and roadmap planning.

Qualifications

Requirements

• 6–9 years of experience in full‑stack or backend/frontend leadership roles.
• Expertise in ReactJS, EmberJS, Ruby on Rails, and Java.
• Strong understanding of system design (HLD/LLD) and architectural trade‑offs.
• Experience with distributed systems, caching, and microservices.
• Proven leadership and mentoring experience.
• Deep understanding of browser internals, rendering, and performance tuning.
• Exposure to AI tools and Agile methodologies.
• Strong analytical and problem‑solving skills.

Skills Inventory

• Full-stack expertise: Advanced hands-on development with ReactJS / EmberJS and Ruby on Rails / Java
• System design: Strong command of HLD/LLD, architectural trade-offs, and scalable design patterns
• Distributed systems: Experience building and operating microservices, caching layers, and async workflows
• Frontend performance: Deep understanding of browser internals, rendering, accessibility, and optimization
• Backend scalability: Designing services for reliability, fault tolerance, and observability
• Code quality & standards: Applying OOP, SOLID principles, and enforcing engineering best practices
• Production ownership: Leading incident triage, root-cause analysis, and reliability
• improvements
• Technical leadership: Mentoring engineers and driving design/code reviews
• DevOps awareness: Working knowledge of CI/CD, cloud platforms (AWS/GCP), and deployment pipelines
• Cross-functional influence: Partnering with Product, Design, and SRE to align delivery with business goals

Additional Information

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.