Company Description

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that
promise to simplify their lives. To create better experience for their customers and employees. To
help them grow. Software is a choice that can make or break a business. Create better or worse
experiences. Propel or throttle growth. Business software has become a blocker instead of ways to
get work done.
There’s another option. Freshworks. With a fresh vision for how the world works.
At Freshworks, we build uncomplicated service software that delivers exceptional customer and
employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to
deliver results. Our people-first approach to AI eliminates friction, making employees more effective
and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance,
Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee
experience (EX) software to fuel customer loyalty and service efficiency. And over 4,500 Freshworks
employees make this possible, all around the world.
Fresh vision. Real impact. Come build it with us.

Job Description

About the Role

We are looking for an AI Specialist to join our growing team in Bangalore. This role sits at the intersection of technology and consulting, where you will work closely with global customers to design, build, and optimize AI driven chatbots and Copilot solutions on our platform.

You will play a key role in implementing conversational AI solutions, guiding customers on best practices, and helping drive adoption of our AI capabilities, including Copilot features.

Key Responsibilities

• Build, configure, and deploy chatbots and AI agents using a UI driven platform
• Work closely with customers to understand business requirements and translate them into effective AI solutions
• Conduct customer workshops, product demos, and solutioning discussions
• Support customers during implementation and troubleshoot technical issues
• Test and validate APIs using tools such as Postman
• Write and configure custom functions within the platform where required
• Guide customers on prompt design and effective usage of LLM driven features
• Drive adoption of Copilot features by aligning solutions to customer use cases
• Collaborate with internal teams to ensure smooth implementation and delivery

Qualifications

Must Have Skills

Experience : 2-5 Years

• Strong understanding of APIs and experience testing APIs using tools like Postman
• Working knowledge of Python and JavaScript
• Experience building or configuring chatbots or automation workflows on UI based platforms
• Excellent communication skills with the ability to work with international customers
• Strong problem solving mindset with the ability to translate business needs into technical solutions
• Ability to independently handle customer implementations and engagements

Good to Have

• Exposure to LLMs, prompt engineering, and Generative AI concepts
• Experience working in SaaS environments
• Prior experience with conversational AI platforms or customer engagement tools
• Background in companies such as Zendesk, Haptik, Yellow Messenger, or similar

Additional Information

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.