About G2 - Our People

G2 was founded to create a place where people will love to work. We strive to create meaning in work and provide more than just a job: a true calling. At the heart of our community and culture are our people. Our global G2 team comes from a wide range of backgrounds and experiences, and that’s what makes our G2 community strong and vibrant. We want everyone to bring their authentic selves to work, and we do this through our company and team events, our G2 Gives charitable initiatives, and our Employee Resource Groups (ERGs).

Our employee-led, leadership-supported ERGs celebrate the diversity of our team, foster inclusivity and belonging, and create a space to connect to each other. Through connections and understanding, we build a stronger and more dynamic global team and help every person reach their personal peak.

We support our employees by offering generous benefits, such as flexible work, ample parental leave, and unlimited PTO. Click here to learn more about our benefits.

About G2 - The Company

When you join G2, you join the global team behind the largest and most trusted software marketplace. Every month, 5.5 million people come to G2 to inform smarter software decisions based on honest peer reviews. Authenticity is our focus, and every day we help thousands of companies, and hundreds of employees, propel their potential. Ready for meaningful work that starts and ends with compassion and heart? You’ve come to the right place.

G2 is going through exciting growth! We’ve recently secured our Series D funding of $157 million, which will further allow us to grow and develop our product and people. Read about it here!

About The Role

The Employee Success Coordinator is responsible for supporting the efforts of building talent density and organizational success. This role involves various functions, including employee relations, performance management, benefits administration, general administration, and compliance with all relevant local employment laws and company policies. The ideal candidate will have excellent interpersonal skills, strong attention to detail, and the ability to manage multiple tasks effectively and autonomously.

In This Role, You Will:

Onboarding New Employees -10%

• Serve as the Employee Success Onboarding Facilitator for all new hires within the US region. This includes completing and verifying the I-9 verification steps as outlined by the federal government.
  Conduct Onboarding Orientation sessions in partnership with Talent Acquisition and Employee Experience
• Host US benefit enrollment sessions for new hires and resolve or elevate benefits related tickets with our broker or systems team

Employee Service Center Coverage-30%

• Maintain employee files for employees and their documents
• Respond to employee questions and inquiries related to leaves of absence, benefits, compensation and policy including inquiries through the ES ticketing platform and in person
• Regularly review, updated, and edit Employee Success Wiki both proactively and with time-sensitive information from cross-functional ES teams

Benefits and Leave Management-15%

• Coordinate leaves of absence and its communications and pay with employee, manager, payroll and People Analytics, Systems, & Talent Acquisition (PASTA)
• Manage the 401(k) audit in partnership with G2’s Payroll team and our auditors
• Plan and facilitate the US Annual Benefits enrollment in partnership with our benefit broker and Employee Success stakeholders
• Interface with our benefits broker and providers to manage enrollments and employee-specific situations

Manage and update G2 and employee information and records-10%

• Partner with PASTA when organizational or employee changes occur, including documentation, process compensation changes, employee communication, and communication to managers
• Complete offboarding processes for terminations, including drafting separation agreements or any other necessary documentation as needed
• Assist PASTA with data audits and resolutions

Support Employee Success globally and ensure compliance with local/country guidelines-10%

• Ensure compliance for all workforce requirements
• Complete federal and state compliance reporting requirements in partnership with PASTA
• Create communications (including wiki pages) for process and policy changes
• Serve as a participant and collaborator with projects, initiatives and programs with the Global Employee Success Team including but not limited to annual handbook review, salary review/analysis, performance reviews, QERs (quarterly employee reviews), policies etc.

Culture and Community-25%

• Manage external partners including relationship management and administrative support
• G2 Gives budget management, including but not limited to documentation for donation matching
• Lead and deliver global holistic gifting process including external partnership, communication, and timely delivery
• Support Culture & Community Lead with ERGs, help coordinate events, meetings, budgets and communications

Qualifications:

• 2-3 years of HR experience in the areas of employee service delivery, administration, benefits, and leave management required
• Ability to interface at all levels of the organization and build collaborative relationships across the Employee Success and cross-functional teams
• Naturally curious and data-driven problem solver, well-organized, and a strong communicator
• Entrepreneurial spirit with a passion to question status quo and drive continuous improvement and create effective solutions
• Proven ability to handle confidential information
• Working knowledge of HR laws, regulations and best practices
• Ability to work in a fast-paced and changing environment (involving diverse cultures and different geographies) with high volume workload and strong deliverables

What Can Help Your Application Stand Out:

• Prior experience in a startup or high growth company.
• Proficient with G Suite and Google platform (Gmail, Calendar, Drive, Sheets, Slides), Jira and HRIS systems (UKG, ChartHop, Keka -for APAC only)
• Prior experience managing and/or supporting benefit questions/enrollments

Our Commitment to Inclusivity and Diversity

At G2, we are committed to creating an inclusive and diverse environment where people of every background can thrive and feel welcome. We consider applicants without regard to race, color, creed, religion, national origin, genetic information, gender identity or expression, sexual orientation, pregnancy, age, or marital, veteran, or physical or mental disability status. Learn more about our commitments here.

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