About Gently

Gently is a fast-growing personal care brand for babies and kids in Indonesia, committed to gentle formulas, proven efficacy, and promoting a health-conscious lifestyle for families.

We move fast because the needs of millions of Indonesian children can’t wait. At Gently, we value clarity, ownership, and impact—and we believe strong decisions start with strong data.

About the Role

We are looking for an active, detail-oriented, and highly organized Ecommerce Admin Support to help manage daily operations across our e-commerce platforms. In this role, you will support product updates, coordinate with internal teams, monitor store performance, and ensure smooth day-to-day operations to deliver the best online shopping experience. If you enjoy working in a fast-paced environment, love structured work, and are eager to grow in the e-commerce industry, we’d love to hear from you.

What We’re Looking For

• Bachelor’s degree from any major.
• Have internship or working experience in a similar e-commerce role/project for at least 3 months.
• Strong Microsoft Excel skills are a must.
• Familiar with marketplace platforms such as Shopee, Tokopedia, TikTok Shop, or similar platforms.
• Detail-oriented, organized, and able to work in a structured manner.
• Active, responsive, and able to work in a fast-paced environment.
• Good communication and coordination skills.
• Able to work both independently and collaboratively within a team.
• Willing to work full WFO in BSD area.

What You Will Do

• Manage and monitor daily e-commerce operations across marketplace and website platforms.
• Collaborate with the Customer Service team to handle customer inquiries, complaints, and requests through chat, email, and related platforms.
• Coordinate with warehouse and logistics teams to ensure stock availability and timely delivery.
• Update product listings, pricing, descriptions, and promotional materials on e-commerce platforms.
• Ensure online store appearance remains optimized and aligned with brand standards.
• Monitor sales performance and prepare periodic reports.
• Handle returns, refunds, and customer complaints in accordance with company procedures.
• Support the execution of e-commerce campaigns and promotional activities.
• Identify operational issues and provide solutions to improve efficiency.
• Ensure compliance with marketplace policies and company SOPs.

Why Join Gently

• Be part of a mission-driven company creating real impact for families and children
• Work closely with senior leadership and influence strategic decisions
• Fast-paced, growth-oriented environment with high ownership