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BI Analyst / Senior BI Analyst



San Francisco, CA, USA
Posted on Thursday, June 13, 2024
Business Intelligence Analyst / Senior Business Intelligence Analyst
Full-Time/Regular, Exempt
Who We Are:
Getaround is the world’s first connected carsharing marketplace. Launched in 2011, Getaround is available today in more than 1,000 cities across the United States and Europe.
We connect safe, convenient, and affordable cars with people who need them to live and work via our peer-to-peer marketplace. Our proprietary connected car technology allows guests to book and unlock a wide variety of vehicles directly from our app without ever having to meet anyone in person, carry an access card, wait in line, or coordinate picking up keys, unlike traditional rental car services.
Getaround is focused on providing economic opportunities to local communities. Our community includes guests who rely on our cars for on-demand mobility and entrepreneurial hosts (car owners) who share cars on our platform including those who operate their own carsharing businesses.
Did you know cars are parked 22 hours a day on average? When we share cars, we don’t need as many on the road, which means fewer accidents, reduced traffic, and less space required for parking. Carsharing modernizes mobility by allowing people to connect multiple forms of efficient transportation for any type of use case.
Through carsharing, we aim to lessen greenhouse gasses and reduce pollution. Studies show that when carsharing is available, people drive less and drive vehicles more appropriate for their use case, which can reduce household carbon emissions by up to 40%. Also, shared cars are used more frequently and retired more quickly, accelerating the adoption of newer, more energy-efficient vehicles.
Our mission is to empower people to carshare everywhere by enabling the shift away from car ownership, want to join us?
The Opportunity:
Getaround is looking for a BI Analyst or Senior BI Analyst, to join our growing international team as we enter a new phase of expansion. In this role, you'll partner with various teams to optimize the funnel, increase retention and customer happiness, and identify areas of opportunity to accelerate our growth engines. Our ideal candidate is a self-starter with a motivation to influence the future of mobility. Key strengths for this role include curiosity, growth expertise, and technical abilities to operate independently and guide a roadmap that addresses our biggest growth opportunities.
In this role, you will have the opportunity to work with various business teams to shape Getaround’s marketplace growth strategies, such as, product, marketing, customer support, and content stakeholders. You will set up end-to-end analytical capabilities (instrumentation, measurement, testing, and modeling as required) that will feed our data-driven decision making on which levers to pull according to the business needs. Also, you will lead impact measurement of launched growth and retention initiatives.

What You'll Be Doing: (Essential Duties & Responsibilities)

  • Execute on a comprehensive data-driven growth and retention strategy in coordination with business stakeholders.
  • Analyze data from external and internal sources using SQL to identify new opportunities for growth and retention.
  • Partner with engineering, data science, and other analytics teams to build long-term solutions that support the growth strategy.
  • Work closely with business owners to understand and identify key business questions, challenges, and KPIs to increase and retain hosts, cars, and guests on the Getaround platform.
  • Understand key drivers of performance to provide ongoing deep dives that help stakeholders understand and predict business performance.
  • Use attribution data to cohort our users by source and value to our platform to inform our marketing outreach and campaign performance.
  • Use event data from our mobile and web apps to determine product pain points and why guests fall out of the funnel.
  • Deep dive into customer service metrics to inform on strategy for host and guest retention.
  • Ensure the confidentiality, integrity, and availability of company information, data, and systems.
  • Ensure that security policies and procedures are followed.
  • This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of this position. Essential duties and responsibilities may be added or modified as necessary at any time.

What You'll Need: (Required)

    Education & Experience:

    • 5+ years of demonstrated success on a BI team.
    • Bachelor’s degree in a quantitative field (e.g. engineering, sciences, math, statistics, business, or economics) or equivalent experience required.
    • Master’s degree in a quantitative field preferred at the Senior level.
    • 1+ years experience in an analytics role in a fast-paced environment like tech, consulting, investment banking, or similar.

    Skills & Abilities:

    • Top-decile data wrangling skills with strength in SQL for data analysis, modeling, and visualization.
    • Experience with a Business Intelligence tool like Looker, Tableau, Redash, Mode, Periscope, Domo, etc.
    • Working knowledge of dbt and jinja. Analytical toolset including an understanding of statistics (time series analysis, cluster analysis, multivariate analysis).
    • Self-motivated, independent, organized and proactive, highly responsive, flexible, and adaptable when working across multiple teams.
    • Passionate about producing high-quality analytics deliverables and communicating recommendations effectively to a broad audience.
    • Results driven personality and ability to balance multiple projects.
    • Strong verbal and written communication skills. Ability to produce high quality and concise deliverables.
    • Experience managing project ambiguity, complexity, and interdependencies in a methodical and structured way.
    • Adaptability, flexibility, and a willingness to work within changing priorities, including ad hoc requests.
    • Ability to work autonomously in a fast-paced environment with a strong sense of accountability, and attention to detail.

    Additional Awesomeness: (Preferred, but not required)

    • Experience with any part of our data stack: Stitch, Rails, Airflow, BigQuery, dbt, Tableau/Looker, and git.
    • Supported teams that work on quick release and testing cycles.
    • Worked with GitHub or another version control system before. Experience with Notion.
    • Experience in native app analytics is strongly preferred. Experience with another programming language, such as Python or R.
    • Bonus points if you include, "armadillo" in your response to the BI project modeling question.

    Work Environment:

    • Getaround has a remote-first work environment.
    • The typical work environment includes desktop computing work using typical desktop computing equipment (laptop, keyboard, mouse, monitors, desk, chair) in an office and/or remote workspace environment.

    Physical Demands:

    • Ability to sit, stand, and use typical desktop computing workspace equipment - e.g. mouse, keyboard, monitor, phone - for extended periods of time.
    • Manual dexterity to operate a typical desktop computing workstation.
    • Ability to communicate both verbally and in writing, and using virtual meeting and communication tools such as email, Google Meet, and Slack.
    • Ability to lift and carry up to 15 pounds, if required.
    • Reasonable accommodations will be made for qualified individuals with disabilities.

    Getaround Benefits & Perks:

    • 🌎 Remote first workplace and flexible work hours. We mean it!
    • 💰 Competitive salary, 401(k) plan, and generous stock options to help you plan and save for retirement.
    • 🏖 Open PTO policy and two annual ⚡Recharge Weeks to help you reset and recharge.
    • 💫 Healthcare plans include medical, dental, and vision to take excellent care of you and your family.
    • 🛟 Health Spending (HSA) and Flexible Spending (FSA) accounts allowing you to allocate pre-tax dollars for eligible expenses.
    • ❤️‍🩹 Employee Assistance & Wellness Support Program (EAP) and access to a variety of wellbeing support resources.
    • 📝 Annual Work Smarter Stipend to optimize the efficiency of your remote workspace.
    • 🎒 Self-Directed Development Incentive to support you with your professional development goals.
    • 💻 Virtual events to connect with your fellow Getarounders, including educational speakers, cooking sessions, game nights, mixology classes, and more!
    • 🤝 A company culture that keeps Diversity, Equity, and Inclusion top of mind, thanks to our dedicated Task Force. We are committed to being a place where you’re empowered to bring your full self to work.
    • 🗓 Monthly Getaround credits and discounts for you, your friends, and your family.
    • 🏆 Employee Recognition, Anniversary programs, and much more!
    We Are Getarounders!
    Getaround is proud to be an equal-opportunity employer. Getaround is committed to providing equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, sex (including gender, gender identity, gender expression, pregnancy, childbirth, breastfeeding status, or related medical conditions), age, sexual orientation, national origin, ancestry, marital status, military or veteran status, genetic information, disability (including physical or mental disability, medical condition, or medical leave), or any other characteristic protected by federal, state, or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
    Consistent with our commitment to equal employment opportunity, Getaround will make reasonable accommodations for qualified individuals with disabilities. If you require an accommodation to perform the essential functions of your job due to a disability, please contact People Operations at [email protected] to request an accommodation.
    This EEO statement reaffirms our commitment to providing a workplace free from discrimination and harassment, in accordance with all applicable laws. We encourage all qualified candidates to apply for employment opportunities at Getaround.
    Come join us and continue to make Getaround a great place to work!