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Disputes Specialist

GOAT

GOAT

Shanghai, China
Posted on Wednesday, May 22, 2024

About the Team

At GOAT Group, the Disputes Team plays a critical role in saving the company’s bottomline from avoidable dispute and chargeback losses while upholding the highest standards of integrity and efficiency.

Role Overview

As a Disputes Specialist I, you'll play a pivotal role in resolving online and in-person credit/debit and buy-now-pay-later chargebacks and disputes, adhering to established workflows and protocols. This role requires spreadsheet skills, an eye for details, analytical skills and the ability to work autonomously.

In this role, you will:

  • Investigate and resolve online and in-person credit/debit, wallet, and buy-now-pay-later chargebacks, adhering to established workflows and protocols.
  • Utilize analytical skills to gather and evaluate data, and determine appropriate course of action according to processor requirements, card network rules, and unique dispute characteristics.
  • Maintain accurate, detailed documentation of chargeback cases and resolution outcomes, ensuring compliance with department and company service level agreements.
  • Surface aberrant dispute activity and trends for further deep dive analysis.
  • Provide timely and accurate responses to customer inquiries, ensuring the best service experience.
  • Adapt daily responsibilities to meet business needs, including working weekends and non-traditional shifts if necessary.

We are looking for:

  • 1+ years of related experience working with chargebacks or 0-1 years with a strong willingness to learn.
  • Demonstrated proficiency in spreadsheet tools and web-based tools.
  • Excellent attention to detail, deductive reasoning, and analytical skills.
  • Above-average organization and communication skills, both written and verbal.
  • A self-starter with the ability to work independently in a remote environment and follow detailed written processes.
  • Enthusiasm for upholding company values and contributing to a supportive work environment.
  • Flexibility to work weekends and non-traditional shifts as required.

#SJ2024

GOAT Group represents the leading platforms for authentic sneakers, apparel and accessories. Operating four distinct brands–GOAT, Flight Club, Grailed and alias–GOAT Group has a global community of over 50M members across 170 countries.

GOAT is the global platform for the greatest products from the past, present and future. Since its founding in 2015, GOAT has become the leading and most trusted sneaker marketplace in the world, and has expanded to offer apparel and accessories from select emerging, contemporary and iconic brands. Through its unique positioning between the primary and resale markets, the company offers styles across various time periods on its digital platforms and in its retail locations, while delivering products to over 50 million members across 170 countries.

Established in New York City over 15 years ago, Flight Club revolutionized sneaker retail as the original consignment store for rare shoes. Carrying the rarest exclusives and collectible sneakers, Flight Club has evolved from a one-stop sneaker destination, to a cultural hub for sneaker enthusiasts and novices alike. With three brick-and-mortar locations in New York City, Los Angeles and Miami, Flight Club remains the premier source for authentic, rare sneakers.

Founded in 2013, Grailed is the leading community-driven marketplace for rare luxury, streetwear and vintage fashion. The marketplace was built for enthusiasts, by enthusiasts, and features products from brands including Supreme, Raf Simons, Gucci, Saint Laurent, Balenciaga, Prada and more. With a highly curated selection of resale pieces including inventory exclusive to the platform, Grailed makes fashion accessible.

The company is backed by strategic investor Foot Locker, Inc. as well as some of the leading names in venture capital including Park West Asset Management, T. Rowe Price Associates, Inc., Franklin Templeton, Adage Capital Management, Ulysses Management, D1 Capital Partners, Accel, Andreessen Horowitz, Index Ventures, Matrix Partners, Upfront Ventures, Webb Investment Network and Y Combinator.

GOAT Group will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, if applicable. By applying, you authorize GOAT Group to send you text messages regarding your job application, interview and/or onboarding process, and other job opportunities at GOAT Group. If you are a California resident, please review our California Privacy Rights Notice for Job Applicants. If you are an EU or UK resident, please review our EU / UK Candidate & Employee Privacy Notice.