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Operational Resilience Manager



London, UK
Posted on Tuesday, June 11, 2024

About us

At GoCardless we believe bank payments are the best way to pay and get paid. We also believe that bank account data is a powerful tool to make better, faster decisions. We’re making it easy to use both- for businesses everywhere.

GoCardless is used for domestic and international payments by 85,000+ organisations and counting, processing more than $30 billion across 30 countries. We’re an award-winning London based fintech, with additional offices in Riga, Paris and Melbourne.

The role

The Operational Resilience Manager is responsible for business continuity planning and testing at GoCardless. That means supporting the VP Engineering in developing the ongoing Operational Resilience Programme by:

  1. Building an understanding of the key business scenarios of concern;
  2. Understanding the impact of failure and agreeing impact tolerances with business stakeholders;
  3. Working with stakeholders across the business to write a Business Continuity Plan;
  4. Ensuring that teams have their own local plans where critical services are concerned; and
  5. Building and running a regular schedule of tests - ranging from tabletop exercises to technical failover testing.

GoCardless already has the ISO22301 certification, so you will work closely with our Senior Assurance Manager to make sure that we retain that certification. You will also be responsible for our annual reporting to the FCA on our resilience position and ensuring that we meet other regulatory requirements on resilience (e.g. DORA).

What excites you

  • You care deeply about building resilience into an organisation
  • You enjoy understanding and exploring business processes and take pride in continuous improvement
  • You are comfortable thinking ahead about what could happen - crafting “what if scenarios” to help business leaders understand risk
  • You are both a natural collaborator, who believes in amplifying the value of others, and a highly motivated and organised self-starter.

What excites us

  • You have a number of years experience in building business continuity plans and have ideally taken the lead on this at a company level
  • You have led continuity testing at a team or group level
  • You have worked in an environment that either had or was working towards ISO certifications
  • You have an open mind on how to get things done (we are a Fintech and we don’t want bureaucracy for the sake of it!)
  • You are familiar with emerging regulatory requirements relating to Operational Resilience

We don’t expect you to meet every requirement. If you’re excited by this role, we encourage you to apply.

We don’t expect you to meet every requirement. If you’re excited by this role, we encourage you to apply.

(some of) The good stuff

  • Wellbeing - stay healthy with dedicated support and medical cover
  • Work away scheme - you can apply to work away from your country of residence for up to 90 days in any 12 month period
  • Adaptive Working - allows you to work flexibly, around your lifestyle
  • Equity - all permanently employed GeeCees receive equity so we can share in the success we achieve together
  • Parental leave - to suit everyone embarking on life's great adventure
  • Time off - generous holiday allowance, + 3 annual volunteer days, + 4 annual business-wide wellness days (‘GC Fridays’)

Life at GoCardless

We're an organisation defined by our values; We start with why before we begin any project, to ensure it’s aligned with our mission. We make it happen, working with urgency and taking personal accountability for getting things done. We act with integrity, always. We care deeply about what we do and we know it's essential that we be humble whilst we do it. Our Values form part of the GoCardless DNA, and are used to not only help us nurture and develop our culture, but to deliver impactful work that will help us to achieve our vision.

Diversity & Inclusion

We’re building the bank payment network of the future and our ambition is to move money anywhere, for anything, for anyone. If we’re going to achieve this goal, we need to build a team of ‘GeeCee’s’ that is as wonderfully diverse as the world we live in - with a multitude of perspectives, experiences & backgrounds.

We’ve got a long way to go, but here’s how we’re doing as of June 2023;

42% identify as women

28% identify as Black, Asian, Mixed or Other

9% identify as LGBTQIA+

9% identify as neurodiverse

2% identify as disabled

We’re rooting for you during your application and GoCardless aims to provide reasonable adjustments to make our recruitment process as remarkable and accessible as we can. Please speak to your Talent Partner if you need extra support.

If you want to learn more, you can read about our Employee Resource Groups and objectives here as well as our latest D&I Report


We’re committed to reducing our impact on the environment, leaving a more sustainable world for future generations. In 2021 we became co-founders of the Tech Zero coalition, a group of businesses committed to taking climate action as part of the UNFCCC Race to Zero. We aim to reduce our impact and to create positive change on the natural world. Check out our sustainability action plan here.

Find out more about Life at GoCardless via Twitter, Instagram and LinkedIn.