Fraud Strategy Manager
GoCardless
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Remember, we don’t expect you to meet every requirement. If you’re excited by this role, we encourage you to apply.
About us
At GoCardless we believe bank payments are the best way to pay and get paid. We also believe that bank account data is a powerful tool to make better, faster decisions. We’re making it easy to use both- for businesses everywhere.
GoCardless is used for domestic and international payments by 85,000+ organisations and counting, processing more than $30 billion across 30 countries. We are headquartered in the UK, with additional offices in Australia, France, Latvia and the United States.
The role
We are seeking a highly skilled and analytical Fraud Strategy Manager to join our Risk Management team, reporting to our Director of Fraud & AML Risk Management. The ideal candidate will be responsible for leading a team that develops, implements, and optimises fraud prevention strategies to enable continued business growth whilst mitigating risk.
This role requires a deep understanding of fraud detection methodologies, analytical skills, and the ability to collaborate across departments to drive a cohesive approach to fraud strategy.
The role will include:
- Strategy Development: Design and implement comprehensive fraud prevention strategies that align with the organization’s goals and risk appetite.
- Data Analysis: Analyse transaction data and customer behavior to identify patterns and trends indicative of fraudulent activity.
- Risk Assessment: Conduct regular assessments of fraud risk across various channels and products, providing insights and recommendations to varying levels of stakeholder.
- Monitoring and Reporting: Develop and maintain reports to monitor fraud metrics, trends, and the effectiveness of fraud prevention initiatives.
What excites you
- Leadership: Spearhead and develop a team of fraud strategy analysts, fostering a collaborative, engaged and high-performing work environment.
- Collaboration: Enable a cohesive, agile approach to fraud risk management. Work closely with cross-functional teams, leveraging strong communication, problem solving and relationship management skills to drive results within the Fraud Risk domain at GC.
- Continuous Improvement: Foster a culture of continuous improvement by regularly reviewing and refining fraud prevention processes and tools.
- Communication: Effectively communicate fraud-related insights and recommendations to stakeholders at all levels, tailoring messages to suit different audiences.
- Monitoring and Reporting: Own team KPIs and drive action when our metrics aren’t where we expect them to be, using subject matter expertise to prioritise and act with the right level of urgency.
- Data-Driven Decision Making: Use data-driven insights to inform outcomes and obtain stakeholder buy-in, ensuring that strategies are based on empirical evidence and best practices.
What excites us
- You have at least 5 years of experience in fraud prevention, risk management, or a related field.
- Strong analytical skills with experience in data analysis tools and techniques (SQL necessary, others are a bonus).
- Proven track record of developing and implementing successful fraud prevention strategies.
- Excellent communication and interpersonal skills, with the ability to present complex information clearly to various stakeholders.
- Knowledge of relevant regulations and compliance standards related to fraud prevention.
- Strong problem-solving skills and the ability to drive shared actions and results.
(some of) The good stuff
- Wellbeing - stay healthy with dedicated support and medical cover
- Work away scheme - you can apply to work away from your country of residence for up to 90 days in any 12 month period (in accordance with our work away policy)
- Adaptive Working - Our hybrid workplace model fosters collaboration and flexibility, with in-office days determined at team level
- Equity - all permanently employed GeeCees receive equity so we can share in the success we achieve together
- Parental leave - to suit everyone embarking on life's great adventure
- Time off - generous holiday allowance, + 3 annual volunteer days, + 4 annual business-wide wellness days (‘GC Fridays’)
Life at GoCardless
We're an organisation defined by our values; We start with why before we begin any project, to ensure it’s aligned with our mission. We make it happen, working with urgency and taking personal accountability for getting things done. We act with integrity, always. We care deeply about what we do and we know it's essential that we be humble whilst we do it. Our Values form part of the GoCardless DNA, and are used to not only help us nurture and develop our culture, but to deliver impactful work that will help us to achieve our vision.
Diversity & Inclusion
We’re building the bank payment network of the future and our ambition is to move money anywhere, for anything, for anyone. If we’re going to achieve this goal, we need to build a team of ‘GeeCees’ that is as wonderfully diverse as the world we live in - with a multitude of perspectives, experiences & backgrounds.
We’ve got a long way to go, but here’s how we’re doing as of July 2024;
45% identify as women
23% identify as Black, Asian, Mixed or Other
10% identify as LGBTQIA+
9% identify as neurodiverse
2% identify as disabled
If you want to learn more, you can read about our Employee Resource Groups and objectives here as well as our latest D&I Report
Sustainability
We’re committed to reducing our impact on the environment, leaving a more sustainable world for future generations. In 2021 we became co-founders of the Tech Zero coalition, a group of businesses committed to taking climate action as part of the UNFCCC Race to Zero. We aim to reduce our impact and to create positive change on the natural world. Check out our sustainability action plan here.
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