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Senior Manager, IT

Gopuff

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Philadelphia, PA, USA

Posted on Wednesday, July 31, 2024

Overview:

Gopuff is seeking a seasoned IT Manager to support our platform as we provide a world delivery service. Your primary responsibility will be to lead a team capable of supporting Gopuff’s use of technology and services. You should have a solid technical background combined with customer service experience. A problem-solving attitude with an ability to motivate your team to achieve specific goals are essential skills to perform well in this position.

This fast-paced role involves both project delivery and support. Our facilities and customers are joined through our Meraki network and numerous ISPs. You must support our footprint and be as concerned with the WMS as you will be with our employee laptops. As a cloud native organization you will need to ensure that the multiple SAAS platforms are monitored, secure and priced correctly.

Your actions will matter. Good work will improve our customers' lives by giving them back precious time in their day. Poor delivery wastes our customers valuable time and makes our operations team struggle.

This position reports to the Senior Director of IT and Cloud Eng.

You Will:

Support our internal stakeholders while driving excellence in execution
Talking to stakeholders and users to determine the nature of any problems they encounter
Plan, Purchase, and Manage information technology and computer systems
Grow our team through recruiting, training and mentoring
Protect our corporate data through security and backups
Audit systems and assess their outcomes
Preserve assets, information security and control structures
Maintain records of software licenses
Manage the help desk team manager, and evaluate performance
Ensure customer service is timely and accurate on a daily basis
Contribute to improving customer support by actively responding to queries and handling complaints
Establish best practices through the entire technical support process
Follow up with internal customers to identify areas of improvement
Provide customer feedback to the appropriate internal teams, like product developers
Follow Gopuff’s technology delivery practices, standards, project management disciplines.

You Have:

5-8 years of management experience in an enterprise or mid sized IT organization
Excellent written and verbal communications skills
Experience with Incident Management Tools (eg. Jira, Service-Now, Freshservice)
Understanding of ITIL and when to apply it
Understanding of Endpoint Configuration Management Concepts (Intune, JAMF, Kandji)
Knowledge of LAN/WAN, cisco meraki preferred
Ability to manage personnel and grow their careers
Understanding of software development principles and development lifecycle.
Experience with Identity Management Concepts (Okta, Gsuite, Azure Active Directory)
Familiarity with Cloud Environments (eg. Azure, AWS, GCP)

Compensation

Gopuff pays employees based on market pricing and pay may vary depending on your location. The salary range below reflects what we’d reasonably expect to pay candidates. A candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. For additional information on this role’s compensation package, please reach out to the designated recruiter for this role
Salary range: $145,000 - $165,000

At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run out of pet food for Fido, or just really need ice cream at 11 pm. We get it—stuff happens. But that’s where we come in, delivering all your wants and needs in just minutes.

And now, we’re assembling a team of motivated people to help us drive forward that vision to bring a new age of convenience and predictability to an unpredictable world.

Like what you’re hearing? Then join us on Team Blue.

Gopuff is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply.