About the Role

As an Operations Executive, you will be responsible for managing flight and hotel bookings. This role involves handling bookings end-to-end, ensuring compliance with travel policies, and delivering excellent customer service while coordinating with airlines, hotels, bed banks, and internal teams.

Key Responsibilities

Flight Operations

• Prepare flight bookings, generate PNRs, and provide quotations.
• Book, issue, amend, refund, and cancel flight tickets through GDSs (Amadeus, Travelport, Sabre, Worldspan) and online platforms.
• Ensure compliance with airline policies, fare rules, discount authority, and approval chains.
• Manage ticket sales entries, cash controls, and customer credit limits.
• Follow quality assurance measures to avoid Airline Debit Memos.
• Provide customers with accurate travel prerequisites, including airline-specific and destination-specific rules.

Hotel & Ground Services Operations

• Manage hotel bookings through B2B portals, suppliers, and bed banks.
• Maintain strong relationships with hotels and travel suppliers to resolve booking issues.
• Coordinate with clients to meet their accommodation and travel preferences.
• Support finance teams with reconciliation of supplier invoices and receivables.

Customer Service & Experience

• Deliver outstanding service by addressing client inquiries promptly and professionally.
• Maintain and update customer profiles and preferences in CRM.
• Handle complaints effectively and escalate unresolved issues when needed.

Collaboration & Reporting

• Work with cross-functional teams for smooth operations.
• Prepare sales and booking reports and share operational insights with management.
• Provide feedback to enhance processes and operational effectiveness.

Qualifications & Skills

• Bachelor’s degree in business management, Hospitality, or equivalent.
• IATA certification is an advantage.
• Minimum 3 years in travel operations/agency environment, with expertise in both flights and hotels.
• Proficiency in GDSs (Amadeus, Travelport, Sabre, Worldspan).
• Experience with hotel booking portals (Booking.com, bed banks, B2B platforms).
• Strong MS Office skills (Excel, Word)
• Arabic speaker with excellent English (spoken & written).
• Willingness to work in rotational shifts.