Job Description

• Responsible for end-to-end creation, development, coordination, execution, publishing, and ongoing updating of a range of technical documents on all of Hotelogix’s.
• Shares technical documentation needs with the Product Documentation Specialist to document and track all deliverables and writing needs of all product teams.
• Ensures consistency and thoroughness in all written material to ensure execution excellence.
• Works with Proposal & Technical Writing Team members to proofread and edit documentation prior to release.
• Conducts in-depth interviews with product experts to understand each product's functionality and features.
• Maintains strong working relationships and continual interfacing with core product teams.
• Researches and tests new features in products to create effective, accurate documentation.
• Continually updates new solution functionality into written documentation, ensuring. accurate product content and current screenshots at all times.
• Reviews and updates technical documentation created on a routine basis.
• Uploads documents to production environments, shared sites, and online.
• Maintains extensive product knowledge through ongoing discussions with all product teams, participation in demos, training videos, etc.
• Provides assistance to team members on other written materials as needed.
• Participates in weekly team calls and other company meetings.
• Performs other duties as directed.

Mandatory Requirements:

• Written fluency in English with tailoring of writing to internal and client-facing audiences.
• Extensive knowledge of Adobe FrameMaker, Adobe RoboHelp, and Microsoft Word.
• Ability to handle a team of technical writers and work with no supervision and high motivation, must be a self-starter/motivator.
• Must have excellent communication skills – both oral and written.
• Must work well under pressure with tight internal and external deadlines across multiple time zones.
• Highly organized with attention to detail/consistency.
• Knowledge in technical terminologies (e.g., API, SDLC, Java, J2EE, SOAP, JSP, etc.).
• SaaS experience.
• HTML knowledge and experience.

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