<div> Primary KRA Ensure higher Product Adoption and great customer experience by conducting regular Happy to connect calls Maintain a healthy relationship with all customers under his/her portfolio Escalation point for the client, handle all cases of Grievances, dissatisfaction, issues with Process, disassociation with Product Ensure higher NPS Score from all their customers Customer Retention Coordination with Dev &amp; Customer for dev-related committed tickets Receivables Follow Up's and collections Knowledge Stay up-to-date on product knowledge Attend training and learn to cope with product changes and updates Planning Plan for the workflow for the day/week Be organized in their work Reporting Maintain NPS Tracker Happy to Connect the Calls tracker for customers under Portfolio Hotel Industry Preferred Experience - 1-3years www.axisrooms.com </div>

Sales & Business Development

Customer Service

Bengaluru, Karnataka, India

Hotelogix, a 15+ year-old leader in hospitality headquartered in Singapore, transforms hotel operations with innovative cloud-based centralized PMS. We empower hotels, single-property, and multi-property, streamlining operations, enhancing guest experiences, and boosting revenue.

In 2023, Forbes Asia 100 highlighted us as an emerging enterprise-grade technology solution, showcasing our commitment to innovation through upcoming ventures.

Hotelogix is a prominent hospitality technology provider, successfully serving over 12,000 hotels and 250+ hotel groups with more than 100 best-in-class integrations in more than 100 countries.

Hotelogix puts guest satisfaction at the forefront, ensuring a seamless and personalized experience for every visitor. We enable hotels to tap into new markets, expand their reach, and maximize revenue streams. Our platform offers better control and visibility into hotel operations, helping hoteliers make informed, data-driven decisions and enabling centralized management of operations.

Join us on our journey to revolutionize the hospitality industry. Contact us to learn more about how Hotelogix can transform your hospitality business. 

Website: https://www.hotelogix.com

Noida, Uttar Pradesh, India

Singapore

Indiranagar, Karnataka3, India

Hotelogix

Account Manager Support

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