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Community Engagement Lead, LATAM

HotelTonight

HotelTonight

Brazil
Posted on Wednesday, June 5, 2024

Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join:

Every day, millions of Airbnb hosts around the world create comfortable, reliable and welcoming stays and Experiences for our guests. Hosting on Airbnb offers a unique way to meet our Hosts’ financial goals but the rewards for opening their home or sharing a passion go beyond their bank account. Hosting also offers the opportunity to impact their local community, share their culture and connect with people they wouldn’t have met otherwise.

The Difference You Will Make:

We know that our global community of hosts is one of Airbnb’s most precious assets and we are very intentional on how we nurture the common identity of being an Airbnb Host. The Airbnb Community team is looking for an experienced Community Engagement Lead to work in region to deliver upon our Community Growth, Engagement and business goals.

In this role, you will work closely with and report to the Director Community Impact and build collaborative relationships with the relevant stakeholders to support the Community leadership team via;

  • Regional Leadership & Engagement: Partner closely with Country Managers, Regional Directors, Policy & Comms Managers to understand priorities, trends, risks and opportunities within the region. Influence and motivate a team of Community Managers to unlock the power of Community driven programs.
  • Regional Expertise & Innovation: Create a culture of innovation and experimentation to develop pilots to unlock value across Host Growth, Engagement and Impact which includes policy and business outcomes.

You are the Community custodian in your region responsible for balancing the needs of our Hosting Community with those of Airbnb.

A Typical Day:

  • Regional Leadership & Engagement
    • Lead key meetings, forums, OKR management; ensure Community is incorporated into key initiatives in the region through development, tracking, reporting of community metrics
    • Develop, refine, and report on regional community KPIs
    • Identify and escalate reporting issues, gaps in processes, performance issues, and drive timely resolution
    • Develop and maintain Regional Community Operating System and Regional Community strategy between Regional Leadership (Geos, Policy) and Central Community
    • Lead, develop, and support team of Community Engagement Managers in region
  • Regional Expertise & Innovation
    • Deep understanding and representation of regional and Host needs and nuances in global programs across Community
    • Drive innovation and pilots to serve Community OKRs in region across Community Health and impact
    • Develop, adapt, and execute levers and playbooks for regional execution to drive geo and company priorities
    • Partner with regional teams to Identify local trends, risks, opportunities and develop Community Led plans to address or unlock value
    • Develop and own the regional execution of community playbooks across your region

Your Expertise:

  • 10+ years of related work experience, particularly in Community Building, Consulting, Strategy, Innovation, or Operations
  • Strong relationship and collaboration skills with a proven preference to motivate through influence and connection
  • Creative problem solver. Able to identify real obstacles and viable solutions
  • Ability to lead teams directly & indirectly including via matrix and dotted line environments
  • Experience leading innovation from ideation to implementation and scale
  • Track record of leading large scale, high impact, cross-functional efforts and drive projects from ideation to strategy and implementation at the Executive level
  • Prior experience process management - Experience with designing, implementing, and improving effective and efficient work processes
  • Demonstrated ability to manage multiple work streams and deliverables in a matrixed organization structure
  • Deep connection to Airbnb’s mission and passion for creating Connection and Belonging
  • Strong analytical, data, and troubleshooting skills
  • Excellent written and oral communication skills
  • Creative problem solver. Able to identify real obstacles and viable solutions
  • Outcome-oriented. Not reactionary, articulates the desired outcome and works collaboratively to create a path to achieve

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.